Senior Executive AR Specialty

EXL; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

EXL is seeking a detail-oriented professional in Chennai to manage outbound calls with insurers, healthcare providers, and TPAs. The role involves AR activities, claim review, and ensuring timely payments with meticulous documentation.

You will coordinate with insurance representatives and internal teams to resolve denials and discrepancies while maintaining compliance with HIPAA and client policies. Strong multi-tasking and clear communication are essential across multiple priorities.

Qualifications

• Performs outbound calls to insurers, healthcare providers and TPAs.
• Manages AR activities in Provider or Payer processes.
• Reviews outstanding claims and escalates issues for timely payment.

Responsibilities

• Document all call interactions and claim statuses in the system.
• Resolve claim rejections and discrepancies by coordinating with insurers and internal teams.
• Maintain productivity and quality according to company and client requirements.
• Provide updates on claim progress to management.
• Ensure HIPAA compliance in all communications.
• Demonstrate flexibility in handling multiple tasks and priorities.

Skills

Outbound calls

Accounts receivable

HIPAA compliance

Documentation

Communication

Job description

Job Description

• Perform outbound calls to insurance companies, healthcare providers, and TPAs to follow up on pending or denied claims.
• Handle accounts receivable (AR) activities in the Provider Side Vertical or Payer Collections process.
• Review and analyze outstanding claims, identify issues, and take appropriate action to ensure timely payment.
• Accurately document all call interactions and claim statuses in the system.
• Resolve claim rejections, denials, and payment discrepancies by coordinating with insurance representatives and internal teams.
• Maintain productivity and quality standards as per company and client requirements.
• Provide clear communication and updates on claim progress to management.
• Ensure compliance with HIPAA and organizational policies during all communications.
• Exhibit flexibility and a proactive approach in handling multiple tasks and priorities