We are hiring - AR Caller / Sr.AR Caller

Savista; Chennai District; On-site; INR 360,000 - 480,000; Full time

Job summary

Savista in Chennai is seeking an AR Caller to follow up with insurance payers on outstanding medical claims and resolve aged accounts receivable. The role emphasizes accurate claim processing, HIPAA compliance, and meeting collection targets.

You will analyze claim status, transfer balances to patients when appropriate, and review billing details with a focus on quality and efficiency. Shift flexibility and teamwork are essential.

Qualifications

• 18 months of Accounts Receivable experience.
• Athena software experience is a plus.
• Strong analytical and root-cause analysis abilities.
• Proficient in MS Excel/MS Office and fast typing.
• Excellent verbal communication and teamwork.

Responsibilities

• Follow up with insurance payers on unpaid or denied claims.
• Analyze claim status and take actions for payment resolution.
• Transfer balances to patients as patient responsibility.
• Review billing, payments, denials, and documentation for accuracy.
• Request Explanations of Benefits (EOBs) when required.
• Maintain accurate account notes and documentation.
• Identify aging trends and report issues to management.
• Meet quality, productivity, and collection targets.
• Ensure HIPAA compliance and client policies.

Skills

Analytical skills

Root cause analysis

MS Excel

Verbal communication

Shift work

Teamwork

Typing speed

Tools

Athena software

Job description

Role Summary:

The AR Caller is responsible for following up with insurance companies on outstanding medical claims, resolving aged accounts receivable, maximizing collections, and ensuring accurate claim processing while maintaining HIPAA compliance.

Key Responsibilities:

• Contact insurance payers to follow up on unpaid or denied claims.
• Analyze claim status and take appropriate actions for payment resolution.
• Transfer balances to patients when identified as patient responsibility.
• Review billing, payment, denial, and documentation details for accuracy.
• Request Explanation of Benefits (EOBs) when required.
• Maintain accurate account notes and documentation.
• Identify aging trends and report issues to management.
• Meet quality, productivity, and collection targets.
• Ensure compliance with HIPAA and client policies.

Required Skills & Qualifications:

• Minimum 18 months of Accounts Receivable experience.
• Experience with ATHENA software (Added Advantage)
• Strong analytical, reasoning, and root cause analysis skills.
• Good typing speed and MS Excel/MS Office proficiency.
• Excellent verbal communication skills.
• Ability to work in different shifts, teams, and roles.
• Team player with a disciplined and systematic approach to work.