Senior ERP Systems Administrator

MarketOne International; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

MarketOne International in Bengaluru, India is seeking a Senior ERP Systems Administrator to manage and optimize ERP/CRM systems, including NetSuite and OpenAir. You will support global customers and collaborate with the CIT team to prioritize and resolve issues, ensuring SLAs are met.

You will design configurations, develop workflows, and integrate marketing automation data into the CRM layer while maintaining security, permissions, and GL alignment.

Qualifications

• Bachelor's degree and 6+ years’ experience in a technical role with ERP/CRM experience.
• Experience in designing/implementing ERP/CRM configurations and integrations.

Responsibilities

• Manage the Business Systems team and ensure SLAs are met
• Coordinate and deliver day-to-day support requests
• Work with business users and respond to functional questions
• Help users become proficient with ERP functionality
• Review/troubleshoot technical problems
• Collaborate with Technical Support to resolve issues
• Document resolutions and update Knowledge Base
• Lead projects with internal teams and capture requirements
• Plan and execute end-to-end solution delivery
• Configure ERP/CRM to meet project specifications
• Coordinate user acceptance testing to ensure quality
• Communicate project status to stakeholders

Skills

ERP/CRM experience

APIs REST/SOAP

Reporting proficiency

Security & permissions

Accounting principles & GL

Marketing automation data integration

Development: workflows & scripts

Education

Bachelor's degree

6+ years in technical role

Tools

NetSuite

OpenAir

Job description

Who are we?

MarketOne International is a global provider of marketing services helping companies identify new prospects, develop sales lead programs, and convert new business. Our wide array of services includes contact database development, event recruitment, automated marketing, sales lead development, primary market research and Lead Lifecycle Management. MarketOne serves leading technology companies around the globe, including 8 of the 10 largest tech companies in the world. With delivery capability across Europe, Asia Pacific, and the Americas, MarketOne has fast become the go-to partner for large-scale, global marketing initiatives that rely on sophisticated demand generation programs. Our corporate track record features fifteen consecutive years of growth and profitability.

As a Senior ERP Systems Administrator, you’ll have a crucial role in helping our internal and external customers achieve success by managing relationships and responding to their questions and service requests. You aren’t afraid to get your hands dirty to tackle any issues, and you’ll work very closely with the global support team (CIT) to prioritize and resolve issues.

Must Have:

• Bachelor's degree and 6+ years’ experience in a technical role with a Minimum of 4 years of Functional Business Systems (ERP)/CRM experience
• Experience working/integrating Marketing Automation Data into the CRM layer
• Proficiency in designing and delivering Financial, Marketing, and Sales reports
• Demonstrated proficiency in configuration and functional setup for ERP systems
• Experience in development, including workflows and custom scripts
• Knowledge of security and permissions in both financial and CRM
• Demonstrated knowledge of accounting principles and how they are reflected in the general ledger
• Experience with APIs, REST/SOAP for system integrations
• Hands on experience in ERP/CRM such as NetSuite and OpenAir

Job Responsibilities:

• Manage the Business Systems team and ensure SLAs are met
• Coordinate and deliver day-to-day support requests
• Work with business users and responding to functional questions and/or inquiries
• Help users get familiar with ERPs functionality as needed
• Assist in reviewing and troubleshooting technical problems
• Work with Technical Support as needed to resolve problems
• Document the resolution to common issues and update the internal Knowledge Base
• Work with internal teams on managing and delivering projects, including the following:
• Work with users on identifying key improvement areas and documenting requirements
• Plan, estimate and execute the delivery of end-to-end solutions
• Configure ERPs/CRMs to meet the specifications of the project(s) in question
• Coordinate and/or assist with user acceptance testing to ensure the quality of the deliverables
• Communicate project status with internal key stakeholders