IT System Specialist

FCI CCM; Dadri; On-site; INR 900,000 - 1,400,000; Full time

Job summary

FCI CCM is seeking an experienced IT Systems Specialist with 5+ years of expertise in managing enterprise applications such as CRM, HRMS, Recruitment, Ticketing/ITSM, and ERP. You will own and maintain internal business systems, handle user access, integrations, and vendor coordination, ensuring security, backups, and smooth change processes.

You will collaborate with HR, Sales, Operations, and Leadership to troubleshoot issues, provide training, and document SOPs while driving continuous

Qualifications

• Bachelor degree in information technology, Computer Science, Engineering, or related field.
• Minimum 5+ years of hands-on experience managing and administering enterprise business applications such as CRM, HRMS, Recruitment, Ticketing/ITSM, ERP, or similar systems.
• Proven ability to quickly learn, configure, and support new business applications using product docs, knowledge bases, and AI tools.
• Strong expertise in at least one enterprise application with hands-on admin, config, customization, or integrations.
• Experience troubleshooting complex issues across multiple systems and driving resolution.
• Knowledge of change management, releases, testing, and stakeholder communication.
• Experience in user access management, role-based permissions, system monitoring, data integrity, backups.
• Excellent communication and cross-functional collaboration skills.
• Knowledge of API integrations and reporting tools is a plus.

Responsibilities

• Own and manage internal business systems (CRM, HRMS, ERP, etc.).
• Troubleshoot issues, respond to user queries, and coordinate with vendors.
• Configure, upgrade, and manage plugins and version updates with change control.
• Maintain system docs, audit records, and configuration history.
• Administer user accounts, roles, and permissions with stakeholders.
• Monitor availability, performance, security, and patch management.
• Provide first-level support, user training, and SOPs/knowledge articles.
• Ensure data integrity, backups, and recovery processes.
• Coordinate with vendors for issue resolution and optimization opportunities.
• Support IT Security and Governance in policy compliance.

Skills

CRM

HRMS

ERP

ITSM

APIs

Stakeholder management

Troubleshooting

Documentation

Education

Bachelor's degree in IT/CS/Engineering

Tools

AI-powered tools (ChatGPT/Claude)

Job description

Job Summary

Broad Function: We are seeking an experienced IT Systems Specialist with 5+ years of experience in managing enterprise business applications such as CRM, HRMS, Recruitment, Ticketing, ERP, and related systems. The ideal candidate should have hands-on experience in system administration, user access management, integration, troubleshooting, and vendor coordination, with the ability to quickly adapt to new technologies and collaborate effectively with cross-functional teams.

Responsibilities

• Own and manage the organizations internal business systems, including CRM, HRMS, Recruitment, Ticketing, ERP, and other enterprise applications.
• Serve as the primary point of contact for all internal business systems by troubleshooting issues, resolving user queries, and coordinating with vendors for complex technical problems.
• Manage system configurations, upgrades, plugins, and version updates while ensuring proper change management, stakeholder communication, and minimal business disruption.
• Maintain system documentation and audit records by tracking configuration changes, updates, user activities, and system modifications.
• Administer user accounts, roles, and permissions across all business applications in collaboration with business stakeholders and leadership.
• Monitor system availability, performance, security, and reliability by performing regular health checks, software updates, and patch management.
• Provide first-level technical support, user training, and create Standard Operating Procedures (SOPs), knowledge base articles, and user documentation.
• Ensure data accuracy, integrity, backup, and recovery processes are effectively maintained across all business systems.
• Manage relationships with software vendors, coordinate issue resolution, oversee support requests, and recommend system optimization or consolidation opportunities to improve operational efficiency.
• Implement and maintain operational security best practices while supporting IT Security and Governance teams in ensuring compliance with organizational security standards and policies.

Requirements

• Bachelor degree in information technology, Computer Science, Engineering, or a related discipline.
• Minimum 5+ years of hands‑on experience managing and administering enterprise business applications such as CRM, HRMS, Recruitment, Ticketing/ITSM, ERP, or similar business systems.
• Proven ability to quickly learn, configure, and support new business applications by leveraging product documentation, knowledge bases, and AI-powered tools such as ChatGPT, Claude, or similar platforms.
• Strong expertise in at least one enterprise business application, with hands‑on experience in system administration, configuration, customization, or integrations.
• Experience in troubleshooting complex technical issues across multiple business systems and driving issues to resolution with minimal supervision.
• Good understanding of system configuration management, software upgrades, change management, and release processes, including testing, documentation, and stakeholder communication.
• Experience in user access management, role‑based permissions, system monitoring, data integrity, backup, and recovery processes.
• Strong analytical, problem‑solving, and decision‑making skills with the ability to manage multiple systems in a fast‑paced environment.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross‑functional teams including HR, Sales, Operations, and Leadership.
• Knowledge of API integrations, workflow automation, reporting tools, and enterprise application best practices will be an added advantage.
• Relevant certifications in CRM, HRMS, ERP, ITSM, or other enterprise platforms are preferred but not mandatory.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.