Senior Engineer- Technical Operations

Comviva; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Comviva in India requires a technical support professional to manage and resolve incidents in critical applications and systems. The role includes assisting in system upgrades, participating in UAT, and ensuring smooth change, incident, and problem management processes across multiple stakeholders.

The candidate should have Unix/Linux expertise, database knowledge (MySQL/Oracle), and a solid understanding of SDLC.

Qualifications

• Strong knowledge of Unix/Linux server platforms.
• Experience with MySQL and Oracle databases.
• Understanding of the Software Development Life Cycle (SDLC).
• Hands-on experience with ITIL processes (Incident, Problem, Change) and UAT.

Responsibilities

• Provide technical support for critical applications and systems.
• Investigate and resolve technical faults and incidents in a timely manner.
• Assist in system upgrades, maintenance, and deployments.
• Participate in User Acceptance Testing (UAT) activities.
• Follow and support incident, problem, and change management processes.
• Collaborate with internal teams, vendors, and clients to ensure operational efficiency.
• Maintain high levels of customer satisfaction and service quality.

Skills

Unix/Linux

Databases

SDLC

Incident Management

Problem Management

Change Management

UAT

Customer service

English communication

Stakeholder management

Problem-solving

Ownership mindset

Prioritization

Team collaboration

Conflict resolution

Tools

CRM platforms

Marketing technology platforms

Job description

Key Responsibilities

• Provide technical support for critical applications and systems.
• Investigate and resolve technical faults and incidents in a timely manner.
• Assist in system upgrades, maintenance, and deployments.
• Participate in User Acceptance Testing (UAT) activities.
• Follow and support incident, problem, and change management processes.
• Collaborate with internal teams, vendors, and clients to ensure operational efficiency.
• Maintain high levels of customer satisfaction and service quality.

Key Responsibilities

• Provide technical support for critical applications and systems.
• Investigate and resolve technical faults and incidents in a timely manner.
• Assist in system upgrades, maintenance, and deployments.
• Participate in User Acceptance Testing (UAT) activities.
• Follow and support incident, problem, and change management processes.
• Collaborate with internal teams, vendors, and clients to ensure operational efficiency.
• Maintain high levels of customer satisfaction and service quality.

Essential Technical Skills

• Strong knowledge of Unix/Linux server platforms.
• Good working knowledge of databases (MySQL, Oracle, etc.).
• Understanding of the Software Development Life Cycle (SDLC).
• Experience with ITIL processes:
  • Incident Management
  • Problem Management
  • Change Management
  • Hands-on experience in User Acceptance Testing (UAT).

Desirable Technical Skills

• Prior experience in Telecommunications (Telco) industry.
• Experience in CRM or marketing technology platforms.

Essential Professional (Soft) Skills

• Prior experience in Telecommunications (Telco) industry.
• Experience in CRM or marketing technology platforms.
• Strong customer service orientation.
• Excellent verbal and written communication skills (English).
• Ability to work effectively with stakeholders at all levels.
• Strong problem-solving and analytical thinking.
• Proactive with a strong work ethic and ownership mindset.
• Ability to:
  • Work independently and prioritize tasks
  • Thrive in a fast-paced environment
  • Handle ambiguity and deliver results
• Effective team player with a positive, can-do attitude.
• Ability to manage and resolve conflicts (internal and external).