Assistant Manager – Tech Operations

PropertyPistol Pvt Ltd; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A real estate technology company in Mumbai is seeking an Assistant Manager – Tech Operations to oversee technical operations and ensure the smooth functioning of systems. The ideal candidate will have 2-5 years of experience, strong analytical skills, and background in server and DNS management. This position requires effective communication and coordination between technology and operations teams.

Qualifications

• 2–5 years of experience in technical operations.
• Strong understanding of Linux/Unix and hosting environments.
• Familiarity with AWS / GCP / Azure and related technologies.

Responsibilities

• Oversee daily technical operations and ensure smooth performance of production systems.
• Manage server health, background jobs, and scheduled tasks.
• Collaborate with internal teams to resolve user-impacting issues quickly and effectively.

Skills

Server & Hosting Management

Domain & DNS Management

Cloud Telephony Understanding

Cloud Platforms

Monitoring Tools

Database Knowledge

MS Excel (Advanced)

Analytical mindset

Communication

Coordination

Leadership

Education

Bachelor’s degree in Computer Science, IT, or related field

Job description

Job Title

Assistant Manager – Tech Operations

Department / Location

Technology / Operations – Onsite

Experience

2–5 years

Role Overview

The Assistant Manager – Tech Operations will be responsible for ensuring smooth functioning of all technical systems, managing operational workflows, and coordinating between technology, product, and business teams. This role requires a mix of technical expertise, analytical thinking, and strong communication skills to maintain system uptime and process efficiency.

Key Responsibilities

• Oversee daily technical operations and ensure smooth performance of production systems.
• Manage server health, background jobs, and scheduled tasks.
• Coordinate with engineering, DevOps, and QA teams for deployment and issue resolution.
• Monitor uptime, troubleshoot incidents, and prepare RCA (Root Cause Analysis) reports.
• Handle domain pointing, DNS setup, and hosting configurations as required.
• Support integration and maintenance of cloud telephony systems and related call workflows.
• Prepare weekly and monthly reports on system performance, issues, and resolutions.
• Maintain operational documentation, process flows, and SOPs for tech activities.
• Identify opportunities for process automation and continuous improvement.
• Collaborate with internal teams to resolve user-impacting issues quickly and effectively.

Skills Required

Technical Skills

• Server & Hosting Management: Basic understanding of Linux/Unix servers, cPanel, Nginx/Apache, and hosting environments.
• Domain & DNS Management: Strong knowledge of domain pointing, DNS configuration (A, CNAME, TXT, MX records), and name server management.
• Cloud Telephony Understanding: Familiarity with telephony systems (Exotel, Knowlarity, Twilio, etc.), IVR flow management, and call routing setups.
• Cloud Platforms: Exposure to AWS / GCP / Azure for hosting and monitoring.
• Monitoring Tools: Experience with Grafana, New Relic, or similar tools for uptime and performance tracking.
• Database Knowledge: Understanding of MySQL / PostgreSQL / Redis for basic operations.

Analytical & Reporting Skills

• MS Excel (Advanced): Strong proficiency for operational reporting, pivot tables, data analysis, and metric tracking.
• Ability to generate performance dashboards and trend analysis reports.
• Strong analytical and troubleshooting mindset for identifying root causes.

Soft Skills

• Excellent verbal and written communication.
• Strong coordination skills between tech, product, and operations teams.
• Process-oriented with high attention to detail.
• Problem-solving attitude and decision-making under pressure.
• Leadership qualities to manage small teams and mentor junior members.
• Adaptability to fast-paced, dynamic work environments.
• Strong ownership and accountability for deliverables.

Preferred Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Experience in SaaS / CRM / Real Estate tech domains (preferred).
• Exposure to Ruby on Rails or Node.js environments.
• Basic scripting (Bash/Python) for automation tasks.