Technical Engineer

Comviva; Dadri; On-site; INR 550,000 - 900,000; Full time

Job summary

Comviva is seeking a proactive Application Support Engineer to manage digital payment platforms such as Mobile Money and e-Wallet. You will handle incidents, perform RCA, and coordinate with vendors and internal teams to ensure availability and performance.

The role involves 24x7 support, production issues resolution, and implementing changes in a fast-paced environment. Strong Oracle/PostgreSQL, Linux, and Tomcat skills are essential.

Qualifications

• Experience in application and production support for digital payments.
• Strong knowledge of Oracle Database (PL/SQL) and PostgreSQL.
• Hands-on experience with Linux server environments.
• Familiarity with application servers like Tomcat.
• Experience in incident and problem management with SLA adherence.
• Ability to perform RCA and document results.
• Excellent communication and coordination skills.

Responsibilities

• Provide application and production support for Mobile Money, e-Wallet, and related platforms.
• Monitor, troubleshoot, and resolve issues within defined SLAs.
• Categorize, track, and close incidents, requests and problems.
• Perform root cause analysis and prepare RCA reports.
• Implement patches and fixes for customer requirements and production issues.
• Create and maintain MOPs, docs, and activity reports.
• Collaborate with cross-functional teams for stability and performance.
• Support planned maintenance, deployments, and upgrades.
• Monitor health using NMS and monitoring tools.
• Participate in 24x7 support and major incident management.
• Communicate effectively with customers, vendors, and internal teams.

Skills

Incident management

Root cause analysis

Stakeholder management

Communication (verbal & written)

Work under pressure

Tools

Oracle Database (PL/SQL)

PostgreSQL

Linux (RHEL/OEL)

Tomcat

Nagios

Ticketing systems

Microsoft Excel

Job description

Key Responsibilities

• Provide application and production support for Mobile Money, e-Wallet, Prepaid Recharge, Credit Card Payment, and related digital payment platforms.


• Monitor, troubleshoot, and resolve application, database, network, and infrastructure issues within defined SLAs.


• Ensure timely categorization, tracking, updates, and closure of incidents, service requests, and problem tickets.


• Perform root cause analysis (RCA) and prepare detailed 5-Why RCA reports for recurring and critical issues.


• Implement configuration changes, patches, and fixes to address customer requirements and production issues.


• Create and maintain operational documentation, Method of Procedure (MOP) documents, and activity reports.


• Collaborate with cross-functional teams to ensure system stability, availability, and performance.


• Support planned maintenance activities, deployments, upgrades, and release implementations.


• Monitor application and infrastructure health using NMS and monitoring tools.


• Participate in 24x7 support operations and major incident management activities.


• Work closely with customers, vendors, and internal teams to ensure effective communication and issue resolution.

Mandatory Skills

• Knowledge of Mobile Money, e-Wallet, Prepaid Recharge, Credit Card Payment, or similar digital payment solutions.


• Hands-on experience in application support and production support environments.


• Strong knowledge of Oracle Database (PL/SQL and Administration), PostgreSQL, JDK/JRE, Linux (RHEL/OEL), and Tomcat or other web application servers.


• Good understanding of operating systems, applications, networking concepts, and interface troubleshooting.


• Experience in incident management, problem management, and SLA-based support processes.


• Ability to perform root cause analysis and prepare structured RCA documentation.


• Familiarity with hardware components such as servers, storage systems, switches, and load balancers.


• Experience working with monitoring tools such as Nagios and ticketing systems.


• Strong working knowledge of Microsoft Excel and operational reporting.


• Excellent verbal and written communication skills.


• Strong coordination, stakeholder management, and teamwork abilities.


• Ability to work independently with minimal supervision in a fast-paced technical environment.


• Positive, flexible, and customer-focused attitude with willingness to work in 24x7 support operations.

Desirable Skills

• Knowledge of messaging platforms such as Apache Kafka and RabbitMQ.


• Understanding of Microservices Architecture and distributed systems.


• Experience with Business Intelligence platforms such as Pentaho.


• Familiarity with cloud platforms such as AWS and Microsoft Azure.


• CCNA, RHCE, or equivalent industry certifications.


• Experience supporting enterprise applications in highly available and mission-critical environments.


• Exposure to release management, patch management, and infrastructure operations.