Senior Engineer - NOC

GreyOrange; Gurugram District; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

GreyOrange, Inc. in Gurugram, India seeks a skilled NOC Operations/ITSM professional to monitor, triage, and resolve incidents while leading scheduled maintenance and incident war rooms.

You will ensure adherence to SLAs and coordinate with cross-functional teams. The ideal candidate has 3+ years in NOC/ITSM, strong SQL and Linux skills, and proficiency with monitoring systems and ticketing tools like Jira and Salesforce.

Qualifications

• 3+ years in NOC operations, ITSM or incident management.
• Excellent written and verbal communication.
• Strong SQL and Linux command skills.
• Experience with monitoring tools and ticket systems (Jira/Salesforce).

Responsibilities

• Overseeing ticket triage, managing critical alerts, leading scheduled maintenance activities, facilitating incident war rooms.
• Perform regular system maintenance activities, post-activity health checks, and preventive maintenance while optimizing window downtime to minimize service disruption.
• Respond to, triage, and resolve complex end-user and system support requests in strict alignment with defined SLAs.
• Enforce triage SOPs to minimize misrouted tickets and conduct shift-end backlog reviews to maintain zero unassigned queue items.
• Execute alert monitoring strictly through technical runbooks to eliminate missed alerts and reduce SLA breach rates.

Skills

NOC operations / ITSM

Communication skills

SQL & Linux

Monitoring systems / Ticket mgmt (Jira

Tools

Jira

Salesforce

Job description

Requirements

1. 3+ years of experience in NOC operations, Incident Management, or IT service management (ITSM).
2. Good communication skill is must.
3. Strong knowledge of database concepts, SQL and Linux commands.
4. Deep familiarity with monitoring systems, ticket management systems (Jira, Salesforce etc)

Responsibilities

1. Overseeing ticket triage, managing critical alerts, leading scheduled maintenance activities, facilitating incident war rooms.
2. Perform regular system maintenance activities, post-activity health checks, and preventive maintenance while optimizing window downtime to minimize service disruption.
3. Respond to, triage, and resolve complex end-user and system support requests in strict alignment with defined SLAs.
4. Enforce triage SOPs to minimize misrouted tickets and conduct shift-end backlog reviews to maintain zero unassigned queue items.
5. Execute alert monitoring strictly through technical runbooks to eliminate missed alerts and reduce SLA breach rates.