Associate Network Operations Center (NOC) Technician

Kellogg Brown & Root Engineering & Construction India Pvt Ltd (KBR); Chennai; On-site; INR 250,000 - 420,000; Full time

Job summary

Kellogg Brown & Root Engineering & Construction India Pvt Ltd (KBR) in Chennai seeks an Associate Technician - IT Networks to monitor and support our Global Network Operations Center. You will handle 24/7 monitoring, incident logging, and initial troubleshooting.

You will coordinate with Tier 2/3 teams, maintain accurate ticketing in ITSM, and follow SOPs, ensuring SLAs are met. The role requires attention to detail, clear communication, and the ability to work nights, weekends, and holidays on

Qualifications

• 0–2 years in a NOC, Help Desk, or IT support environment preferred.
• Experience with monitoring tools is a plus but not required.
• Familiarity with ITSM platforms like ServiceNow preferred.

Responsibilities

• Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools.
• Identify, acknowledge, and perform initial triage of alerts in a timely manner.
• Escalate incidents to appropriate support teams based on defined procedures.
• Create, update, and manage incident tickets in the ITSM system.
• Ensure all tickets contain accurate, detailed, and timely documentation.
• Track incidents through resolution and follow up as needed.
• Coordinate with Tier 2/3 teams to ensure efficient resolution.

Skills

Networking basics

Windows Server

Linux Server

Troubleshooting

Communication

Prioritization

Teamwork

Education

High school diploma or equivalent

Associate degree or technical training in IT or related field

Tools

ScienceLogic

SolarWinds

ServiceNow

Job description

Associate Technician - IT Networks Title: Associate Technician - IT Networks

Position Overview

The NOC Technician serves as the first line of support within the Global Network Operations Center. This role focuses on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure the stability and availability of enterprise IT infrastructure. The technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution. This position requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced operational environment.

Key Responsibilities

Monitoring & Alert Management

• Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools
• Identify, acknowledge, and perform initial triage of alerts in a timely manner
• Escalate incidents to appropriate support teams based on defined procedures

Incident & Ticket Management

• Create, update, and manage incident tickets in the IT service management (ITSM) system
• Ensure all tickets contain accurate, detailed, and timely documentation
• Track incidents through resolution and follow up as needed
• Support major incident coordination, including internal updates and stakeholder communication

Initial Troubleshooting

• Perform basic troubleshooting of network, server, and application issues using documented procedures
• Gather relevant diagnostic information before escalation
• Apply standard operating procedures (SOPs) and knowledge base articles

Communication & Coordination

• Serve as a primary point of contact for incident status updates
• Communicate clearly and professionally with internal teams and stakeholders
• Provide timely updates on incident progress and resolution

Escalation Management

• Escalate incidents based on severity, impact, and defined service level agreements (SLAs)
• Coordinate with Tier 2/3 teams to ensure efficient resolution

Operational Support

• Follow established processes for change management and maintenance activities
• Monitor system health and report anomalies or recurring issues
• Assist with routine operational checks and tasks

Shift Coverage

• Participate in a 24/7 rotating shift schedule , including nights, weekends, and holidays

Qualifications

Education

• High school diploma or equivalent required
• Associate degree or technical training in IT or related field preferred

Experience

• 0-2 years of experience in a NOC, Help Desk, or IT support environment preferred
• Familiarity with monitoring tools (e.g., ScienceLogic, SolarWinds) is a plus but not required
• Experience with ITSM platforms (e.g., ServiceNow) preferred

Certifications (Preferred)

• CompTIA Network+ and/or Security+ (or willingness to obtain)
• ITIL Foundation certification (or willingness to obtain within 6 months)

Skills & Competencies

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, WAN/LAN)
• Basic understanding of Windows and Linux server management
• Strong problem-solving and analytical skills
• Ability to follow documented processes and procedures
• Effective verbal and written communication skills
• Ability to prioritize tasks in a fast-paced environment
• Attention to detail and strong organizational skills
• Ability to work independently and as part of a team

Work Environment

24x7 operations center environment Shift-based work schedule Occasional high-pressure situations requiring rapid response

Success Factors

• Timely and accurate incident response and escalation
• High-quality ticket documentation
• Adherence to SLAs and operational procedures
• Strong collaboration with internal support teams

Experience Level

Mid Level