Instrumentation Engineer

Nirmal Industrial Controls; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Nirmal Industrial Controls in Mumbai is seeking a Customer Service Executive to maintain accurate documentation of service transactions and customer interactions, and to provide technical assistance to clients. You will resolve after-sales complaints, coordinate service requests, and manage service delivery timelines while communicating clearly to understand customer needs and ensuring timely solutions.

Ideal candidates will have strong problem-solving and interpersonal skills, proficiency with

Qualifications

• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency with customer service software and CRM systems.
• Ability to work independently as well as in a team.

Responsibilities

• Maintain accurate documentation of service transactions and customer interactions.
• Resolve customer complaints regarding after-sales service issues.
• Provide technical assistance and support to customers.
• Coordinate service requests and manage service delivery timelines.
• Communicate effectively with customers to understand their needs and requirements.
• Collaborate with internal teams to ensure timely and efficient service delivery.
• Identify opportunities for service improvements.

Skills

Problem-solving and decision-making

Communication and interpersonal skills

Teamwork and collaboration

Independence and initiative

Tools

CRM software

Job description

Role & responsibilities

• Maintain accurate documentation of service transactions and customer interactions
• Resolve customer complaints regarding after-sales service issues
• Provide technical assistance and support to customers
• Coordinate service requests and manage service delivery timelines
• Communicate effectively with customers to understand their needs and requirements
• Collaborate with internal teams to ensure timely and efficient service delivery
• Identify opportunities for service improvements

Preferred candidate profile

• Problem-solving and decision‑making abilities
• Communication and interpersonal skills
• Proficiency in customer service software and CRM systems.
• Ability to work independently and as part of a team