Senior Director - Solutions

Sagility Limited; Bengaluru; Hybrid; INR 2,500,000 - 3,500,000; Full time

Job summary

Sagility Limited in Bengaluru is searching for a Senior Director – Solutions to lead innovative healthcare solutions and enhance operational efficiency. This permanent role demands 12-14 years in BPO Operations, with a strong focus on U.S. healthcare back-office operations.

The ideal candidate will drive solution design and client engagement while ensuring seamless transitions from sales to delivery teams. Familiarity with commercial pricing models and deep domain expertise are essential components of this role.

Qualifications

• 12-14 years in BPO Operations/Solutions, focusing on Back-Office.
• Experience in Healthcare BPO Operations preferred.
• Overall 15-18 years of relevant experience.

Responsibilities

• Lead discovery sessions and client workshops to translate business challenges.
• Design and deliver BPaaS and digital solutions in healthcare.
• Shape GTM strategies aligned with market trends.
• Build partnerships across operations and client stakeholders.
• Establish governance frameworks for solution effectiveness.
• Develop comprehensive cost models and pricing constructs.

Skills

Business acumen

Customer-centricity

Analytical skills

Problem-solving

Communication skills

Knowledge of digital transformation

Job description

Company Overview

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Senior Director – Solutions

Location & Work Model

India (Bangalore), Offshore; Hybrid (Remote + Office)

Employment Details

Employment Type: Permanent
Role Type: Individual Contributor
Reporting To: VP – Solutions

Role Summary

The Solution Architect will play a strategic role in positioning the organization as a leading end-to-end partner in the U.S. healthcare ecosystem. This role is responsible for designing innovative, outcome-driven solutions across back-office operations, enabling enhanced client value, operational efficiency, and competitive differentiation. The individual will be a key contributor across the sales lifecycle, from opportunity discovery to solution design and successful transition to delivery.

Role Overview

The Solution Architect will drive solution innovation across traditional administrative services and next‑generation digital transformation initiatives. The role requires deep expertise in U.S. healthcare back‑office operations, including Claims, Enrollment & Billing, Configuration, Mailroom, Provider Network Operations, General & Administrative (G&A), and Revenue Cycle Management (RCM). The incumbent will design and deliver scalable, outcome-based solutions aligned to client needs across the member, provider, and agent lifecycle, while contributing to thought leadership and market differentiation.

Key Responsibilities

1. Solution Leadership & Client Engagement – Serve as a trusted client‑facing solutions partner, translating complex business challenges into scalable, transformation‑led solutions. Lead discovery sessions, client workshops, and executive presentations across the sales lifecycle. Design and deliver BPaaS, operational, and digital/automation‑led solutions across healthcare payer, provider value chains & Managed services. Conduct onsite and virtual assessments to define problem statements and align solutions with measurable outcomes. Ensure seamless transition of solutions from sales to delivery teams.
2. Solution Design & Domain Expertise – Architect end-to-end, outcome-driven solutions leveraging platforms, technology, and optimized operating models. Apply deep domain expertise in U.S. healthcare back‑office and RCM operations. Integrate automation, analytics, and digital capabilities into solution frameworks.
3. Strategy & Go‑To‑Market (GTM) – Contribute to and shape GTM strategies aligned with market trends and competitive positioning. Partner with sales and finance teams to develop commercially viable and competitive pricing models. Support RFP responses, proposals, client pitches, and marketing initiatives.
4. Cross-Functional Collaboration – Build strong partnerships across operations, HR, L&D, technology, and client stakeholders. Align on delivery models, timelines, implementation strategies, and ROI expectations. Identify capability gaps and drive continuous improvement in solution development and execution.
5. Governance, Analytics & Performance Management – Establish robust governance frameworks, reporting structures, and quality benchmarks. Drive data-led decision-making through continuous performance evaluation and insights. Monitor solution effectiveness, delivery quality, and business outcomes to ensure sustained value realization.
6. Commercial & Solution Ownership – Develop comprehensive cost models and pricing constructs (FTE-based, transaction-based, outcome-based, PMPM, and managed services). Define delivery strategy including location planning, resource modeling, and financial estimates. Collaborate with finance, legal, and delivery teams to finalize solution constructs and contracts. Drive executive alignment and secure approvals for proposed solutions.

Key Competencies

• Strong business acumen with a focus on outcomes, profitability, and client value
• Deep understanding of global delivery and offshore models
• High level of customer-centricity and executive presence
• Strong analytical, problem-solving, and communication skills, with exposure to AI-driven reporting, dashboards, and presentations
• Proven ability to influence stakeholders and close large, complex deals
• Innovative mindset with a focus on digital transformation and automation

Experience Requirements

Mandatory: 12–14 years in BPO Operations/Solutions (Back‑Office). Preferred: 12–14 years in Healthcare BPO Operations/Solutions. Overall Experience: 15–18 years.