Senior Data Analyst

Keka Inc.; New Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Keka Inc. is seeking an Operations Executive to support business operations, CRM management, MIS reporting, and continuous process improvements. You will work with leadership and cross-functional teams to ensure data accuracy and actionable insights that drive performance and decision-making.

Responsibilities include maintaining CRM systems, delivering regular MIS dashboards, and tracking KPIs while identifying gaps and recommending corrective actions for better business outcomes.

Qualifications

• Bachelor's degree in Business Administration, Operations, Analytics, Management, or related field.
• 4-8 years of experience in Operations, MIS, Business Analytics, CRM Administration, or Process Management.
• Strong proficiency in Microsoft Excel and reporting tools.
• Experience with CRM platforms such as Zoho, HubSpot, Salesforce, or similar systems.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Experience with Power BI, Looker Studio, or other dashboarding tools will be an added advantage.

Responsibilities

• Manage and maintain CRM systems, ensuring data accuracy, integrity, and user compliance.
• Prepare and publish daily, weekly, and monthly MIS reports and dashboards.
• Track business, sales, operational, and productivity KPIs and provide performance insights.
• Analyze data trends, identify gaps, and recommend corrective actions to improve business outcomes.
• Support leadership with reporting, forecasting, and business performance reviews.
• Develop, document, and improve operational processes, SOPs, and workflows.
• Drive process improvement and automation initiatives to enhance efficiency and productivity.
• Collaborate with Sales, Marketing, Student Success, Finance, HR, and other teams to support operational requirements.
• Ensure compliance with established processes, reporting standards, and operational controls.

Skills

Attention to detail

Data analysis

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree in related field

Tools

Zoho CRM

HubSpot

Salesforce

Power BI

Looker Studio

Excel

Job description

We are looking for a detail-oriented and analytical Operations Executive to support business operations, CRM management, MIS reporting, and process improvement initiatives. The role will work closely with leadership and cross-functional teams to ensure operational efficiency, data accuracy, and actionable business insights that drive performance and decision-making.

Key Responsibilities

• Manage and maintain CRM systems, ensuring data accuracy, integrity, and user compliance.
• Prepare and publish daily, weekly, and monthly MIS reports and dashboards.
• Track business, sales, operational, and productivity KPIs and provide performance insights.
• Analyze data trends, identify gaps, and recommend corrective actions to improve business outcomes.
• Support leadership with reporting, forecasting, and business performance reviews.
• Develop, document, and improve operational processes, SOPs, and workflows.
• Drive process improvement and automation initiatives to enhance efficiency and productivity.
• Collaborate with Sales, Marketing, Student Success, Finance, HR, and other teams to support operational requirements.
• Ensure compliance with established processes, reporting standards, and operational controls.

Requirements

• Bachelor's degree in Business Administration, Operations, Analytics, Management, or a related field.
• 4-8 years of experience in Operations, MIS, Business Analytics, CRM Administration, or Process Management.
• Strong proficiency in Microsoft Excel and reporting tools.
• Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or similar systems.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Experience with Power BI, Looker Studio, or other dashboarding tools will be an added advantage.

What We're Looking For

• Strong attention to detail and data accuracy.
• Process-driven mindset with a focus on continuous improvement.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solution-oriented, and highly organized professional.