Sr. Customer Success Manager

Edmingle; India; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

Edmingle, an AI-powered LMS, is seeking a Senior Customer Success Manager to own a portfolio of high-value accounts in Bengaluru. You will drive renewals, growth, and adoption, engaging founders and CXOs with clear, written updates and strategic reviews.

Relocation to Bengaluru and the chance to build scalable playbooks for onboarding, health tracking, and account expansion await.

Qualifications

• 4-7 years in B2B SaaS
• Experience owning renewals yourself
• Confidence in commercial conversations with founders and senior stakeholders
• Strong written communication and ability to diagnose and explain in writing
• Ability to build structure where little exists and document it
• Comfort using data across product, billing and support tools
• Based in Bengaluru or willing to relocate

Responsibilities

• Own a named portfolio of key accounts as the single point of accountability
• Drive retention and renewals for the portfolio and track revenue retention
• Engage with founders, CXOs and business heads to ensure outcomes are achieved
• Conduct periodic business reviews linking platform usage to customer results
• Monitor account health and act on adoption and engagement signals
• Manage escalations end-to-end until resolution
• Identify upgrade and expansion opportunities within accounts
• Provide structured customer feedback to the product team
• Develop playbooks for onboarding, reviews and health tracking

Skills

4-7 years in B2B SaaS

Renewals ownership

Commercial conversations with founders

Written communication

Build structure

Data across product/billing/support

Willing to relocate Bengaluru

Job description

Edmingle is an AI-powered LMS purpose-built for professional training and skilling businesses.Training institutes, academies, ed-tech companies and enterprises use Edmingle to run theirentire training operation — courses and live cohorts, learners, payments, engagement andanalytics — on a single platform.

The role

We're looking for a Senior Customer Success Manager to own our key customerrelationships.

You'll manage a focused portfolio of our highest-value accounts, working directly with the CEO,and you'll be the single person accountable for how well those customers do on Edmingle — theiradoption, their renewals and their growth.

What you'll own

• A named portfolio of key accounts, as their single point of accountability at Edmingle
  
• Retention and renewals on that portfolio, including the revenue retention number against it
  
• Relationships with founders, CXOs and business heads — understanding the outcome eachcustomer bought, and making sure they get it
  
• Periodic business reviews that connect platform usage to the customer's own results
  
• Account health: adoption and engagement signals, and acting on risk early
  
• Escalations on your accounts, end to end, until the customer confirms it's resolved
  
• Upgrade and expansion opportunities, identified from genuine account understanding
  
• Structured customer feedback into our product team
  
• The playbooks for this segment — onboarding, business reviews, health tracking
  

What you'll bring

• 4-7 years in B2B SaaS
  
• Experience owning renewals yourself, not supporting someone else's
  
• Confidence in commercial conversations with founders and senior stakeholders
  
• Strong written communication; much of this role is diagnosing and explaining in writing
  
• The instinct to build structure where little exists, and to write it down
  
• Comfort working with your own data across product, billing and support tools
  
• Based in Bengaluru, or willing to relocate
  

Good to have: experience in ed-tech, LMS or any product sold to operations owners ratherthan IT; experience moving customers onto a new platform.

Where this can go

This role is built to grow. For someone who demonstrates the judgment and the results on astrategic portfolio, the path into leading the customer success function is a real one.