Senior Executive/ Assistant Manager- Customer Support

Next Education India; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Job summary

Next Education India Pvt. Ltd. in Hyderabad is seeking a Senior Executive/Assistant Manager- Customer Support to lead customer onboarding and ensure long-term success with our ERP and LMS products.

You will be the primary contact from kickoff to a confident, self-sufficient user, coordinating with the customer and internal teams. Responsibilities include conducting kickoff calls, implementing configurations, training customer teams, monitoring usage, and facilitating a smooth handover to

Qualifications

• Excellent communication skills in Hindi and English, with additional regional languages a plus.

Responsibilities

• Lead kickoff and gather customer requirements for ERP/LMS/Coach Pro implementations.
• Configure and implement ERP/LMS/Coach Pro per customer needs.
• Conduct training sessions for admins, staff and faculty to ensure smooth adoption.
• Monitor product usage post-implementation and ensure value realization.
• Handover to the Support team with thorough documentation after onboarding.
• Build trusted relationships to act as the go-to advisor during implementation.
• Identify opportunities to increase usage and upsell modules/features.
• Help customers run the system independently for long-term success.

Skills

Communication skills

Interpersonal skills

Relationship building

Self-driven

Upsell opportunities

Job description

Job Title: Senior Executive/ Assistant Manager- Customer Support

Company: Next Education India Pvt. Ltd.

Location: Hyderabad

Experience: 3- 4 Years

Industry: EdTech / SaaS

About the Role:

We are looking for a Customer Success Executive to join our team supporting our suite of products ERP & LMS Product

This role is central to ensuring new customers have a smooth onboarding experience and go on to become long-term, successful users of our platform.

Once a customer onboards, this person will be the primary point of contact responsible for taking them from kickoff to a confident, self-sufficient user of the system before handing them off to our Support team.

Key Responsibilities:

• - Kickoff & Requirement Gathering: Lead kickoff calls with new customers to understand their specific requirements, workflows, and goals.
• - Implementation: Configure and implement the ERP/LMS/Coach Pro solution based on the customer's requirements.
• - Training & Onboarding: Conduct training sessions for customer teams (admins, staff, faculty) to ensure smooth adoption of the system.
• - Usage Monitoring: Track and evaluate product usage post-implementation to ensure the customer is deriving value and using the system correctly.
• - Handover to Support: Ensure a clean, well-documented transition to the Support team once the customer is fully onboarded and using the system independently.
• - Relationship Building: Build strong, trust-based relationships with customers to become their go-to advisor during the implementation phase.
• - Drive Usage & Upsell: Proactively identify opportunities to increase product usage and upsell additional modules/features, helping customers get long-term value from the system.
• - Customer Success Mindset: Work towards making the customer "run" independently and successfully with the system for the long term.

Requirements:

• - 3-4 years of experience in implementation, onboarding, customer success, or training roles (EdTech/SaaS background preferred).
• - Prior experience implementing EdTech software is a strong advantage.
• - Excellent communication skills with fluency in Hindi and English (knowledge of additional regional languages is a plus).
• - Strong interpersonal and relationship-building skills.
• - Ability to understand customer requirements and translate them into actionable implementation plans.
• - Self-driven, with a proactive approach to identifying upsell/usage opportunities.
• - Willingness to travel to customer locations occasionally, as required.