Senior Customer Services

Guideline Inc; Mumbai; On-site; INR 402,000 - 446,000; Full time

Job summary

Guideline Inc in Mumbai is hiring for a US voice process-based customer service role. The position is based in Airoli and follows a 24/7 rotational shift pattern with two weekly offs.

The candidate should have an HSC or graduate qualification with 1–3 years of international experience, and the overall experience should not exceed five years. The role requires excellent communication skills and a willingness to work in a fast-paced environment.

Qualifications

• HSC or Graduate with 1–3 years of international experience.
• Experience should not exceed 5 years.

Responsibilities

• Handle customer service inquiries.
• Work on US voice process.

Skills

Excellent communication

Education

HSC / Graduate

Job description

Opening with Customer Service

US Voice process

Shift: 24/7 Rotational Off

Wk off: 2 RO

Quality: Excellent communication

Job location: Airoli

Salary: Upto 40k ctc - 36k

Qual : HSC /Graduate with min 1 to 3 years of International Exp ( Exp shld not exceed more than 5 yrs)

Age: Upto 40

Rounds: HR/ops / case study/ assessment

Boundary:

• Dadar to Kalyan/dombivali east
• Airoli to Kharghar
• Kurla to Kharghar
• From thane only from ghodbandar to hybercity
• No western line

WFO