SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Prayagraj; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong in Prayagraj, India is seeking a Graduate with 1 year of lending/financial services experience to join our branch team. You will focus on promoting products, handling daily financial transactions, and building strong customer relationships.

You will execute promotional activities, drive referrals, and ensure smooth branch operations through disciplined process adherence. Proficiency in local language and English is required.

Qualifications

• Process knowledge/orientation.
• Cross-selling/Upselling skills.
• Business development.
• Communication skills – proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity to meet and contribute towards branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by transforming lives financially.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services