SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Ghitorni; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong in Delhi/Ghitorni area is seeking a Graduate with 1 year of experience in lending/financial services to manage branch customer relationships and promote financial products. The role emphasizes cross-selling, daily transactions, and maintaining data accuracy.

The ideal candidate will be proficient in local language and English, contributing to branch profitability through effective customer engagement and referrals.

Qualifications

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity targets to meet branch profitability objectives.
• Promote and cross-sell/up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge/Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services