SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Jajpur; On-site; INR 240,000 - 320,000; Full time

Job summary

PeopleStrong seeks a Graduate with 1 year of lending/financial services experience to join our branch network in Odisha. The role focuses on promoting products, maintaining customer relations, and achieving profitability targets.

You will cross-sell and upsell services while handling day-to-day transactions and maintaining records, contributing to overall branch performance. The ideal candidate communicates effectively in local language and English, with a customer-centric approach and a drive

Qualifications

• Graduate with 1 year lending/financial services experience.
• Strong communication in local language and English.
• Cross-selling and upselling skills.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers.
• Cross-sell and upsell products at every opportunity.
• Drive customer acquisition through promotions and referrals.
• Handle day-to-day transactions and maintain records.
• Contribute to branch profitability.

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services