SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Lucknow; On-site; INR 200,000 - 280,000; Full time

Job summary

PeopleStrong in Lucknow, UP, invites graduates with 1 year experience in lending/financial services to join our branch network. You will focus on promoting products, cross-selling, and maintaining strong customer relations to drive branch profitability.

You will handle day-to-day transactions, maintain data records, and contribute to customer acquisition through promotional activities, while communicating effectively in local language and English.

Qualifications

• Process knowledge/orientation.
• Cross selling and upselling skills.
• Business development.
• Communication skills – proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired productivity to meet and contribute towards branch profitability targets.
• Promote products and services; consistently cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by working towards transforming the life of the common man by improving their financial well-being.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services