Senior Customer Service Executive

Muthoot Fincorp Limited; Odisha; On-site; INR 167,000 - 290,000; Full time

Job summary

Muthoot Fincorp Limited in Odisha seeks a Senior Customer Service Executive to ensure quality of business and smooth branch operations through strict process adherence and exceptional customer service.

The role emphasizes promoting products, cross-selling and upselling, building strong customer relationships, handling daily transactions, and supporting branch profitability with accurate data management.

Qualifications

• Graduate with 1 year of lending/financial services experience.
• Fluent in local language and English.
• Customer service focus with retention emphasis.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to support branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities and drive referrals for customer acquisition.
• Handle day-to-day transactions and manage valuables.
• Maintain data and records of daily transactions.
• Aim to transform customers' financial well-being by proactive engagement.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services