Senior Customer Service Executive

Muthoot Fincorp Limited; Kanakapura; On-site; INR 350,000 - 500,000; Full time

Job summary

Muthoot Fincorp Limited in Karnataka is seeking a Senior Customer Service Executive to manage branch operations and customer relations, ensuring process adherence and driving profitability.

Graduate professionals with 1 year of lending/financial services experience, fluent in local language and English, will promote and upsell products while handling day-to-day transactions and maintaining records.

Qualifications

• Graduation is required.
• Graduate should be proficient in handling customer interactions and basic banking concepts.
• Candidates should be able to manage data and daily records with accuracy.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity to support branch profitability targets.
• Promote products and services; cross-sell and up-sell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services