Senior Customer Service Executive

Muthoot Fincorp Limited; Kendrapara; On-site; INR 300,000 - 450,000; Full time

Job summary

Muthoot Fincorp Limited in Odisha is seeking a Senior Customer Service Executive to support branch operations and drive customer-centric service. You will ensure process adherence, promote products, and maintain relationships with customers while handling daily transactions and data records.

The role requires a graduate with about 1 year in lending/financial services, and strong English plus regional language communication.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Knowledge of branch operations and customer service.
• Proficiency in English and local language.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve productivity to meet and contribute towards branch profitability targets.
• Promotes the products and services; cross-sell and up-sell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Handle day to day transactions and valuables
• Maintain all data and records related to daily transactions
• Retain customers by transforming the life of the common man by improving their financial well being

Skills

Customer service

Cross selling

Upselling

Relationship building

Time management

Digital mindset

Communication skills

Local language

English communication

Education

Graduate degree

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services