Senior Customer Service Executive

Muthoot Fincorp Limited; Chittoor; On-site; INR 350,000 - 520,000; Full time

Job summary

Muthoot Fincorp Limited in India invites applications for the role of Senior Customer Service Executive to strengthen branch operations and drive customer-centric growth. The role emphasizes cross-selling, referrals, and adherence to processes to support branch profitability and customer financial well-being.

The position requires a Graduate with about 1 year of lending/financial services experience and strong communication in local languages and English.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Strong communication in the local language and English.
• Customer service and retention focus.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being.

Skills

Result Orientation

Customer Service Retention

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate Experience – 1 year experience in lending / financial services