Senior Customer Service Executive

Muthoot Fincorp Limited; Moga District; On-site; INR 300,000 - 540,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive to enhance branch performance in Punjab. The role emphasizes customer relations, cross-selling financial products, and driving referrals while ensuring smooth transaction processing and data integrity.

A Graduate with 1 year experience in lending/financial services is preferred, along with strong communication in the local language and English. This position is on-site at our branches in the Punjab region.

Qualifications

• Graduate with 1 year of experience in lending/financial services.
• Proficient in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products at every opportunity to support branch profitability.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and manage data/records of daily activities.

Skills

Result orientation

Customer service

Digital mindset

Relationship building

Time management

Cross-selling

Upselling

Business development

Communication skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services