Customer Service Executive

Muthoot Fincorp Limited; Jamshedpur; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive in India to drive customer relations and sales at branch level. You will handle day-to-day transactions, promote products, and support marketing initiatives while ensuring accurate data maintenance and customer satisfaction.

The role emphasizes service quality, upselling financial products, and maintaining strong branches with a digital mindset and timely responses to customers.

Qualifications

• Graduate required.
• Freshers or up to 1 year experience in lending/financial services.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with customers and potential customers.
• Contribute to branch profitability by achieving productivity targets.
• Cross-sell and upsell products at every opportunity.
• Promote marketing activities and drive customer referrals.
• Handle day-to-day transactions and valuables; maintain data/records.

Skills

Cross Selling

Upselling

Communication Skills

Relationship Building

Time Management

Digital Mindset

Customer Service

Data/Records Handling

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services