Senior Customer Service Engineer - CATH

GE HealthCare; Mumbai; On-site; INR 1,250,000 - 1,800,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in Mumbai is seeking a degreed service engineer to support Cath Lab and Nuclear Medicine equipment on customer sites. You will perform preventive and remedial maintenance, oversee on-site activities, and help extend the life of installed fleets.

The role emphasizes engineering judgment, on-site decision-making, and strong customer relationships. GE HealthCare offers a diverse global environment with equal opportunity and a focus on care and collaboration.

Qualifications

• Bachelor's degree in Engineering with 7+ years in Services & Field Services.
• Experience on Cath Lab or Nuclear Medicine equipment.
• On-site life extension, repairs and inspections of installed fleets.
• Ability to make engineering decisions in field settings.
• Strong customer-facing communication and teamwork.

Responsibilities

• Perform on-site maintenance, preventive and remedial service.
• Lead on-site activities during commissioning and construction when needed.
• Provide diagnostics, resolve issues with equipment at customer sites.
• Collaborate with cross-functional teams to ensure service quality.

Skills

Cath Lab Equipment

Nuclear Medicine

Field Service

On-site Repair

Education

Bachelor's degree in Engineering

Tools

NDT

Diagnostics

Job description

Job Description Summary

All resources, and logistics required to perform services and maintenance activities for Cath lab or Nuclear Medicine Equipment on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Roles and Responsibilities

Degreed engineers. experience on Cath Lab Or Nuclear Medicine Equipment, All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Able to make Engineering decisions.

Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.

Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.

May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.

A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience) with 7+ years of wrok experience in the Services & Field Services.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: Yes