Customer Service Engineer - Cathlab & MICT

GE Vernova; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare in Mumbai is seeking a Customer Service Engineer to perform on-site maintenance, diagnostics, and refurbishment of installed fleets. You will execute preventive and remedial service activities and coordinate with customers and internal teams.

The role requires 3+ years in Cathlab/CT/NM services and a Biomedical/E&T/Electronics/Instrumentation background, with strong communication skills and the ability to manage field service tasks.

Qualifications

• 3+ years of experience in Cathlab, CT or NM Services & Field Services Customer Service Management.
• Bachelor’s degree in Biomedical Engineering, E&TC, Electronics or Instrumentation (or a high school diploma with relevant experience).
• Excellent oral and written communication skills.

Responsibilities

• All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site.
• Broadening knowledge of own technical discipline to execute policy/strategy.
• Requires understanding of key business drivers; uses this understanding to accomplish own work and collaborates with other teams.
• Resolves issues with good technical knowledge within established procedures; consults more senior team members for guidance.
• Leads a junior team and develops strong customer relationships as the interface between customer and GE HealthCare.

Skills

Cathlab experience

Field services management

Customer service

Education

Bachelor's degree in Biomedical Engineering / E&TC / Electronics / Instrumentation

Job description

Job Description Summary

As a Customer Service Engineer, you are required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Roles and Responsibilities

• All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining & generator diagnostics. Able to make Engineering decisions
• Broadening knowledge of own technical discipline to execute policy/strategy. Includes support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills
• Requires understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area
• Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters
• Requires good interpersonal skills and to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others

Required Qualifications

• The role requires 3+ years of experience in Cathlab, CT or NM Services & Field Services Customer Service Management
• Knowledge level is comparable to a Bachelors degree in Biomedical Engineering / E&TC / Electronics / Instrumentation from an accredited university or college ( or a high school diploma with relevant experience)

Desired Characteristics

• Excellent oral and written communication skills. Ability to document, plan, market, and execute programs

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support

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Additional Information

Relocation Assistance Provided: Yes