Senior Customer Service Engineer - Cyclotron

I00M05 Wipro GE Healthcare Private Limited; Mumbai; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare is seeking a Sr. Field Service Engineer to perform on-site maintenance, repairs, and inspections for Cyclotron equipment at customer sites. You will diagnose issues, supervise life-extension activities, and coordinate with cross-functional teams to ensure service delivery.

The role requires a Bachelor’s degree and 7+ years in Services & Field Services, with strong customer-facing skills and the ability to work independently on-site.

Qualifications

• Bachelor's degree from an accredited university with relevant experience.
• 7+ years of experience in Services & Field Services.

Responsibilities

• All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for new and existing Cyclotron equipment.
• Onsite diagnostics and the ability to make decisions within defined framework.
• Develops strong customer relationships and serves as the interface between customer and GE.

Skills

On-site maintenance

Diagnostics

Customer-facing

Team collaboration

Education

Bachelor's degree (or higher)

Job description

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property for Cyclotron Sites. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering for Cyclotron Product and NL vendor items management. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Roles and Responsibilities

Degreed engineers. All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for new and existing Cyclotron equipment, able to be performed at customer site. Includes onsite diagnostics. Able to make decisions. Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience) with 7+ years of experience in the Services & Field Services.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Additional Information

• Relocation Assistance Provided: Yes

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.