Service Sales Manager - Imaging

I00M05 Wipro GE Healthcare Private Limited; Bengaluru Urban; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

GE HealthCare is seeking a Contracts and Service Management professional in Bengaluru, India, to manage pre- and post-contract administration, risk modeling, and tender support. The role emphasizes execution within standard practices and requires strong customer handling and commercial understanding developed over at least 5 years.

The incumbent will coordinate with service teams, interact with customers, and contribute to policy and program execution while guiding junior staff as needed.

Qualifications

• Knowledge level comparable to a Bachelor's degree from an accredited university or college.
• Customer handling and commercial understanding is required with minimum 5 years of experience.
• This role requires advance experience in the Services & Customer Contract Management.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.

Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams to liaison between internal organizations and customers for assigned contracts
• Developing in-depth knowledge of a technical discipline
• Uses prior experience and acquired technical expertise to execute policy/strategy
• In-depth understanding of key business drivers; uses this understanding to accomplish own work
• In-depth understanding of how work of own team integrates with other teams and contributes to the area
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance
• Has access to technical skills and analytic thinking required to solve problems
• May use multiple internal sources outside of own team to arrive at decisions
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent
• Provides informal guidance to new team members

Skills

Customer handling

Commercial understanding

Communication skills

Problem analysis

Program management

Education

Bachelor's degree

Job description

Job Description Summary All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams Function as liaison between internal organizations and customers for assigned contracts
• Developing in-depth knowledge of a technical discipline.
• Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work.
• In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.
• Uses prior experience and on-the-job training to solve straightforward tasks.Has access to technical skills and analytic thinking required to solve problems.
• May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent.
• Provides informal guidance to new team members

Educational Qualification

Knowledge level is comparable to a Bachelor's degree from an accredited university or college

Required Qualifications

Customer handling and commercial understanding is required with minimum 5 years of experience This role requires advance experience in the Services & Customer Contract Management

Desired Characteristics

• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute programs
• Driving Channel partners to meet the desired number.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

#LI-ML1 #LI-Onsite Additional Information Relocation Assistance Provided: Yes At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.