Senior Customer Service Engineer - Cyclotron

GE HealthCare; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare is seeking an experienced field service engineer to perform on-site life extensions, repairs, and inspections for Cyclotron equipment. The role requires degreed engineers with 7+ years in Services & Field Services, capable of onsite diagnostics and collaboration with cross-functional teams.

You will coordinate with customers, explain technical information, and ensure service quality across installed fleets, while upholding GE HealthCare’s values and safety standards.

Qualifications

• Degreed engineers with relevant field service experience.
• Experience in on-site maintenance, repairs, and inspections.
• Ability to work with customers and explain technical information.

Responsibilities

• Perform on-site life extensions, repairs and inspection-related service activities for installed Cyclotron fleets.
• Provide onsite diagnostics and make decisions within defined parameters.
• Support senior engineers and coordinate with cross-functional teams.
• Build customer relationships and act as interface between customer and GE HealthCare.
• Contribute to knowledge sharing and adhere to procedures for service delivery.

Skills

Field service

Customer facing

Decision making

Education

Bachelor's degree

Tools

Diagnostics

Job description

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property for Cyclotron Sites. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering for Cyclotron Product and NL vendor items management. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Job Description

Roles and Responsibilities

• Degreed engineers. All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for new and existing Cyclotron equipment, able to be performed at customer site. Includes onsite diagnostics. Able to make decisions.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgement within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience) with 7+ years of experience in the Services & Field Services.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

• Relocation Assistance Provided: Yes