Senior Credit Controller (Collection) - with WPP SSC For US Process!

WPP; Mumbai; On-site; INR 700,000 - 900,000; Full time

Job summary

WPP in Mumbai invites a Senior Credit Controller to manage a portfolio of client accounts and ensure timely payments. The role requires handling international clients, maintaining records, and liaising with Billing and Opco to resolve discrepancies.

We seek a self-motivated professional with 6–12 years in B2B credit collections, strong communication, negotiation and Excel/Word skills, and a client-focused approach. Night shift and on-site work in Vikhroli, Mumbai are involved.

Qualifications

• Minimum Graduate with 6-12 years B2B Credit Collections.
• Collection exposure to international clients is must.
• Energetic, detail oriented and able to meet deadlines.

Responsibilities

• Manage an allocated client portfolio ensuring payment to contracted terms.
• Contact clients via email/phone to secure payment.
• Record all communications with clients and resolve queries promptly.
• Reconcile client accounts and liaise with Billing/Opco to resolve disputes.
• Provide AR support to management and report on client queries.
• Ensure accuracy of client master data and SOX controls.
• Attend client/Opco meetings and participate in cash planning.

Skills

Communication skills

Negotiation

Reconciliation

Excel

Word

Self-motivation

Client service

Relationship building

Time management

Flexible attitude

Education

Graduate degree

Tools

Credit management software

MS Excel

Job description

Job Title: Senior Credit Controller

Location: Vikhroli, Mumbai (WFO)

Shift - 6.30PM Onwards (Night Shift)

Why we're hiring:

To manage the cash collection portfolio of Clients within the Media and Non-Media Credit Collections Team. Effective conscientious Credit Controller who can demonstrate a successful proven track-record within a credit collection role. Utilising either credit management software, e-mail, telephone to contact Clients regarding debts owed and ensure payment to contracted terms of outstanding invoices. Extremely Client focused, strong communicator, resilient and determined individual who can be self-motivated, and team oriented to achieving individual and team targets set by the Credit Manager

What you'll be doing:

• To manage an allocated Client portfolio ensuring payment to contracted terms
• Utilise either Credit Management Software (where available), e-mails and telephone to contact Clients in order to ensure payment to terms
• Keep a record of all communication with the Client
• Resolve all queries and or problems for Clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries that are being handled in any other department or by the operating companies(Opco).
• Responsible for the accuarte and timely reporting of Client queries. Liaising with the Billing team and or Opco in order to resolve Client disputes quickly and efficiently
• Reconcile clients accounts/ledger.
• Attend Opco and or client meetings
• Participating in cash planning and forecasting
• Providing accounts receivable (AR) systems support to management
• Managing the integrity of the notes and supporting documentation regarding queries raised by Clients in accordance to SOX control processs
• Adhere to the Groups credit policy
• Ensure daily bank statements are reviewed and Client cash received is allocated accurately on day of receipt of the funds
• Cheques received must be recorded and banked daily
• Ensure and coordinate with the applicable MDM contact that the integrety of the Client master data records accurately reflect the agreed contractual terms and processes of the Client. Any changes to a Client process on terms and or address must be reflected in the Client master data records
• Ad-hoc projects as directed by the Finance Operations Management
• Provide holiday and sick cover for colleagues as directed to do so

Weekly

• Provide reports and or participate in weekly debtors review meetings with line manager and Opco in order to provide status on progress on cash collections and overdue position
• Weekly meetings with applicable Billing team contacts to review issues and queries in partnership
• Review and preparation of weekly reports to monthly target

Monthly

• Reporting monthly recommendations of Doubtful Debt to line manager
• Working to tight deadlines to achieve monthly Group collection targets set

What you'll need:

• Minimum Graduate with 6-12 years B2B Credit Collections
• Collection exposure to international clients is must.
• Energetic, detailed oriented, able to adhere to deadlines in a timely manner
• Strong communication skills for negotiation & reconciliation.
• Proficiency in excel and word is required.
• Self-motivated
• Commercially focused with a strong Client service approach
• Confidence in dealing and building relationships both internally and externally
• Well organised with strength in prioritising
• Flexible attitude to achieve results