Credit And Collections Specialist

Kroll; Mumbai; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Kroll is seeking a Credit and Collections Specialist to manage stakeholder communications, invoicing, and collection strategy from our Mumbai location. This hybrid role requires a detail-oriented, results-driven professional with 6+ years in B2B collections, strong negotiation skills, and proficiency in Excel to monitor aging, DSO, and risk.

As part of Kroll's finance team, you will collaborate with senior leadership, maintain precise records, and drive cash flow improvements while upholding

Qualifications

• Minimum 6 years of B2B collections experience.
• Strong knowledge of collection practices, negotiation techniques, and customer account management.
• Confident communicator with strong written and verbal skills.

Responsibilities

• Monitor customer accounts, identify overdue balances, and drive collection activity.
• Maintain accurate records and report on account status, activity, and aging trends.
• Meet established collection, cash flow, deadline, and performance targets.
• Meet monthly with Managing Directors to review DSO, provisions, aging trends, collection performance, and material account risks.
• Prepare concise portfolio updates, recommend actions for overdue or at-risk accounts, and document owners, commitments, and follow-up dates.
• Manage client communications and difficult conversations with firmness, professionalism, and respect.
• Resolve payment issues and disputes while maintaining productive customer relationships.

Skills

B2B collections

Negotiation

Stakeholder communication

Attention to detail

Customer service

Tools

Microsoft Excel

Job description

Job Description:

Credit and Collections Specialist

We are seeking a highly skilled and motivated Credit and Collections Specialist to join our team. The ideal candidate will have extensive experience managing stakeholder communication, invoicing, collection strategy and detail-oriented approach. This is a hybrid role from Mumbai Powai location and work hours are 2pm - 11pm IST.

Responsibilities:

• Monitor customer accounts, identify overdue balances, and proactively drive collection activity.

• Maintain accurate records and report on account status, activity, and aging trends.

• Meet established collection, cash flow, deadline, and performance targets.

• Meet monthly with Managing Directors to review DSO, provisions, aging trends, collection performance, and material account risks.

• Prepare concise portfolio updates, recommend actions for overdue or at-risk accounts, and document owners, commitments, and follow-up dates.

• Manage client communications and difficult conversations with firmness, professionalism, and respect.

• Resolve payment issues and disputes while maintaining productive customer relationships.

Essential traits:

• Minimum 6 years of B2B collections experience, preferably in accounts receivable or collections.

• Strong knowledge of collection practices, negotiation techniques, and customer account management.

• Microsoft Excel skills for data analysis, recordkeeping, and collection reporting.

• Confident communicator with strong written and verbal skills.

• Organized, self-motivated, detail-oriented, and effective under pressure.

• Customer-focused and committed to balanced, positive outcomes.

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity-not just answering all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you will contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.