Coordinator - Sales & Safety

Synergy Group; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Synergy Group in Chennai is seeking a results-driven sales support professional to manage the end-to-end process from quotes to invoicing, ensuring customer satisfaction and smooth operations.

You will liaise with vendors, handle CRM inquiries, prepare quotes, issue POs, process billing in Zoho Creator, and coordinate logistics to deliver navigation systems and services on time.

Qualifications

• Bachelor degree in Electronics and Communication or related field; B.SC Nautical Science may apply.
• Experience with CRM software and Microsoft Office.
• Navigation systems industry experience is preferred.

Responsibilities

• Update safety portal and keep details current.
• Liaise with vendors to improve service and rates.
• Process end-to-end billing through Zoho Creator.
• Handle customer inquiries via CRM.
• Prepare quotes based on customer requirements.
• Issue POs to suppliers with accurate details.
• Execute sales or service orders with suppliers and in-house teams.
• Create and send invoices to accounts.
• Resolve customer issues, escalating when needed.
• Coordinate logistics and supply chain for timely delivery.
• Follow up with customers post-purchase for satisfaction.
• Coordinate safety-related services to maintain vessel compliance.

Skills

Org & multitask

Communication

Attention to detail

Independent work

Customer-focused

Education

Bachelors in Electronics & Communications

Marketing

B.SC Nautical Science

Tools

CRM software

Microsoft Office

Job description

Role responsibilities

• Update safety portal and ensure details are up to date
• Liase with vendors to facilitate service and negotiate better rates
• End to end billing cycle to be carried out through zoho creator.
• Handle customer inquiries via CRM.
• Prepare Quotes: Generate accurate and detailed sales/service quotes based on customer requirements.
• Issue Purchase Orders (POs): Process and issue POs to suppliers and ensure all details are accurate and complete.
• Execution: Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner.
• Prepare Invoices: Create and send invoices to accounts for further processing.
• Resolve customer issues and complaints promptly, escalating to relevant departments when necessary.
• Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services.
• Follow up with customers post-purchase to ensure satisfaction and gather feedback.
• Liase and co ordinate all safety related service and ensure vessel compliance is maintained.

Qualifications

• Education: Bachelors degree in Electronics and Communication engineers or equivalent, Marketing, or a related field preferred/B.SC Nautical Science

Experience

1. Minimum of 2 years of experience in a sales support or customer service role, preferably in the navigation systems industry.
2. Experience in using CRM software and Microsoft Office Suite(Word, Excel, PowerPoint).
3. Sailing experience as a junior navigation office will be an added advantage.

Skills

1. Strong organizational and multitasking abilities.
2. Excellent verbal and written communication skills.
3. High attention to detail and accuracy.
4. Ability to work independently and as part of a team.
5. Customer-focused with a proactive attitude.

Key Competencies

• Problem-Solving: Ability to identify issues and resolve customer concerns effectively.
• Time Management: Efficient in managing time and prioritizing tasks to meet deadlines.
• Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with customers and colleagues.
• Adaptability: Ability to adapt to changing priorities and work environments.
• Flexibility: Flexible to work after office hours and during weekend.