Senior Consultant | Mainframe | Pune

Deloitte Shared Services India; Pune District; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Deloitte's Technology & Transformation practice is seeking a skilled Mainframe Application Support Engineer to join our AMS team in Pune. You will ensure stability and performance of mission-critical COBOL-based mainframe applications, manage incidents, and perform RCA when issues arise.

Responsibilities include troubleshooting batch failures, handling on-call rotations for 24/7 availability, tuning DB2 queries, updating CICS screens, and coordinating with DBAs to resolve locks and performance

Qualifications

• Bachelor's degree in Computer Science, IT or equivalent.
• 5+ years of mainframe application support experience.
• Strong COBOL, DB2, CICS and JCL skills.
• Experience with batch scheduling tools and debugging tools.

Responsibilities

• Provide Level 2/Level 3 support for production mainframe applications.
• Troubleshoot batch failures and online transaction errors.
• Manage on-call rotations to ensure 24/7 availability.
• Perform RCA and implement fixes with minimal downstream impact.

Skills

COBOL (Enterprise COBOL)

DB2

CICS

JCL

IBM Debug Tool

XPEDITER

File-AID

Endevor

Changeman

Education

Bachelor's degree in Computer Science / Information Technology

Tools

CA7

Control-M

OPC/TWS

Job description

Deloittes Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.

We are seeking a highly skilled Mainframe Application Support Engineer to join our Development & Application Maintenance and Support (AMS) team. The successful candidate will be responsible for the stability, performance, and integrity of our mission-critical mainframe applications. You will handle incident management, root cause analysis (RCA), and minor enhancements within a complex environment powered by COBOL, DB2, and CICS.

Key Responsibilities

1. Application Support & Incident Management:

• Provide Level 2/Level 3 support for production mainframe applications.
• Perform rapid troubleshooting and incident resolution for batch failures and online transaction errors.
• Manage "on-call" rotations to ensure 24/7 availability for critical business processes.
• Perform Root Cause Analysis (RCA) for recurring issues to prevent future outages.

2. Maintenance & Minor Enhancements:

• Analyze, design, and implement code changes (bug fixes and small enhancements) in COBOL.
• Modify and optimize DB2 stored procedures, triggers, and complex SQL queries.
• Update and maintain CICS online screens and transaction logic to meet evolving business requirements.
• Perform impact analysis for any code changes to ensure zero disruption to downstream systems.

3. Batch & Online Operations:

• Monitor and manage batch job flows using scheduling tools (e.g., CA7, Control-M, or OPC/TWS).
• Troubleshoot JCL (Job Control Language) errors, including S0C4, S0C7, and B37 abends.
• Manage CICS transaction environments, ensuring online availability and monitoring task performance.

4. Database & Data Integrity:

• Perform DB2 data corrections and data cleansing via SQL or utility programs.
• Monitor DB2 performance, including table space utilization and index efficiency.
• Work closely with Database Administrators (DBAs) to resolve locking or contention issues.

Required Technical Skills

• Programming Languages: Expert-level COBOL (Enterprise COBOL).
• Database: Advanced DB2 (SQL, Bind/Plan, troubleshooting complex joins, and performance tuning).
• Online Environment: Hands-on experience with CICS (Transaction monitoring, Screen handling, and CICS commands).
• JCL & Utilities: Proficiency in JCL and standard IBM utilities (SORT, ICETOOL, IDCAMS, etc.).
• Tools: Experience with Mainframe Debuggers (e.g., IBM Debug Tool, XPEDITER) and File Management tools (e.g., File-AID, File Manager).
• Version Control: Experience with Endevor, Changeman, or similar SCM (Software Configuration Management) tools.

Preferred Qualifications

• Years of Experience: 5+ years of experience in Mainframe application support.
• Industry Knowledge: Experience in [Insert Industry, e.g., Banking, Insurance, or Retail] is highly desirable.
• Modernization Interest: Understanding of how Mainframe systems interface with Cloud/Distributed environments (e.g., via MQ Series or APIs) is a plus.
• Soft Skills: Strong analytical thinking, ability to work under pressure during production outages, and excellent communication skills for documenting technical resolutions.

Educational Requirements

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).