Senior Consultant

EY; India; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

EY is seeking an experienced Scrum Master & Jira expert in India to guide agile teams across multiple BFSI domains. The role emphasizes coaching, servant leadership, and ensuring Scrum is understood and followed.

You will work with stakeholders and other Scrum Masters to drive project outcomes and remove impediments. The position requires hands-on Jira administration, strong communication, and the ability to operate in a fast-paced environment.

Qualifications

• 3–8 years experience in Agile delivery and Scrum.
• Experience in BFSI or financial services is a plus.
• Certified Scrum Master or equivalent certifications are preferred.
• Hands-on Jira configuration and administration required.

Responsibilities

• Guide Scrum Team on Agile practices to deliver quality products.
• Coach team to reach high performance and self-organization.
• Ensure Scrum framework is understood and followed.
• Facilitate Scrum events: Planning, Daily, Review, Retrospective.
• Collaborate with stakeholders to influence decisions and project outcomes.
• Resolve impediments with other Scrum Masters to improve Scrum adoption.
• Partner with Agile coaches to grow in Servant leadership.

Skills

Scrum Mastery

Coaching & Mentoring

Stakeholder Management

Agile Delivery

Scaled Agile (SAFe)

Jira/Confluence knowledge

Communication Skills

Problem Solving

Education

Bachelor's or Master's degree

Tools

Jira

Confluence

Azure DevOps

Trello

Smartsheet

Job description

Experience: 03-08 years.

Location: Bangalore, Noida, Pune, Hyderabad, Chennai, Kolkata, Kochi, Trivandrum & Coimbatore.

Key Responsibilities as Scrum Master & JIRA Expert

• Guide and coach the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers
• Get the team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines
• Coach the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team
• Work with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams
• Resolve team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Work with Agile coaches and other Scrum Masters to grow within the role and demonstrate Servant leadership skills
• Contribute to the advancement and improvement of Agile practices within the organization
• Facilitate and support all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
• Proven experience as a JIRA Administrator or JIRA Consultant in a fast-paced environment.
• Deep understanding of JIRA's architecture, including workflows, permissions, custom fields, and plugins.
• Hands-on experience with JIRA configuration, customization, and administration.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Experience with JIRA integrations (e.g., Confluence, Bitbucket, Jenkins) and automation tools (e.g., Script Runner) is highly desirable.

Core skills

• Bachelors or masters degree with 5 to 8 years of relevant experience in the area of Agile delivery methodologies
• Experience working with Banking, financial services and insurance (BFSI) sector including knowledge of Cards, Payments, Commercial banking, Core banking, Investment banking, Capital markets, Regulatory, Wealth and Asset management (WAM) etc.
• Demonstrated Agile project delivery experience including experience working in Scaled Agile frameworks, Portfolio and Product management using Agile tools, methodologies and framework (i.e. Scrum, Kanban, SAFe)
• Knowledge of Jira / Confluence / Azure DevOps/ Trello/ Smartsheet etc. Power BI is an added advantage
• Excellent verbal and written communication skills and stakeholder management skills including experience presenting to executive sponsors and to all levels of technical and non-technical staffs
• Good understanding of IT landscape (infrastructure and applications) of a Bank/ Financial institution
• Must be able to learn, understand and apply new technologies as per the project and program needs
• One or more of Industry certifications – PMI - ACP, PSM, CSM, A-CSM, PSM, SAFe, CSPO
• Certification in JIRA Administration (e.g., Atlassian Certified JIRA Administrator) is a plus.
• Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word), MS Project, MS Server