Senior Consultant

NTT DATA Business Solutions; Hyderabad; Remote; INR 2,400,000 - 3,200,000; Full time

Job summary

A leading IT services provider in Hyderabad is seeking a Senior SF Consultant to join their offshore team for UK client projects. The role involves managing SAP SuccessFactors implementations and working directly with clients to gather requirements and ensure high-quality delivery. Candidates must have excellent verbal and written English, along with certifications in SAP SuccessFactors, particularly in Employee Central. Strong communication and stakeholder management skills are essential for mentoring peers in the team.

Qualifications

• Excellent verbal and written communication skills.
• Certified in SAP SuccessFactors Employee Central required, with additional certifications preferred.
• Experience managing client SF landscapes.
• Senior resource with offshore team experience on contracted work.
• Knowledge of Joule, SAP BTP, HCM, CPI integrations.
• Familiarity with ITIL processes.

Responsibilities

• Work within an offshore SF Team for UK client projects.
• Gather requirements from the client and implement technology solutions.
• Manage ticket escalations and ensure adherence to client governance.
• Manage ticket escalations with root cause analysis and solutions.
• Ensure governance for BAU incidents, service requests and change requests.
• Plan and support SF half-yearly releases with partners and systems team.
• Support and expand the SuccessFactors landscape including instance refreshes.
• Stay updated with SF releases and new functionalities (Joule/AI).
• Mentor peers within the offshore team and improve team capability.

Skills

Excellent verbal and written English

Certified in SAP SuccessFactors Employee Central

Experience in managing client SF landscape

Knowledge of SAP HCM, S4 HANA and CPI integrations

Knowledge of ITIL

Performance Management

Job description

Job Description

Role: Senior SF Consultant with excellent verbal, written English and confident delivery when communicating.

Skills & Certification

• Certified in SAP SuccessFactors Employee Central, Time Management, Recruiting, and Onboarding. Active certification in Employee Central is required; Recruiting and Onboarding certification is preferred.
• Experience in managing client SF landscape presenting delta releases to clients by analysing current configurations and managing system refresh and post-refresh activities.
• Experience as a senior resource working within an offshore dedicated team linked to contracted service owned/managed by another country (e.g., UK).
• Knowledge and/or certification in other SF modules such as Performance Management.
• Knowledge of AskHR.
• Understanding of SAP SuccessFactors Joule, SAP BTP, and how they integrate with each other.
• Knowledge of SAP HCM, S4 HANA and CPI integrations.
• Knowledge of ITIL.

Roles & Responsibilities

• Work within an offshore SF Team to deliver the highest quality results for our UK client within deadlines for BAU and SF projects.
• Work directly with the client gathering requirements to analyse, design and/or implement technology using SAP best practice.
• Contribute accurate and timely weekly and monthly reports to the client.
• Manage ticket escalations: root cause analysis, providing solution/workaround and effective communication with clients.
• Ensure governance adherence, as per client policy and processes, for BAU incidents, service requests and change requests / enhancement requests.
• Manage, plan, demonstrate and support SuccessFactors half-yearly releases with business partners / PS systems team.
• Support the growing SuccessFactors landscape. Actively support SuccessFactors instance refresh in coordination with the working environment group and cross-functional teams such as Finance and Payroll.
• Keep up to date with latest SAP SF releases/enhancements and have a appetite to learn new functionalities such as Joule/AI.
• Have excellent communication and stakeholder management skills and be able to mentor and boost the development of your peers within your offshore team.

About Us

Get empowered by NTT DATA Business Solutions! NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support. We transform SAP solutions into value.