Senior Cloud Infrastructure Support Engineer

Accenture India Private Limited; Bengaluru; On-site; INR 650,000 - 850,000; Full time

Job summary

Accenture India Private Limited is seeking a Technology Support Engineer to resolve incidents and problems across multiple business system components and ensure operational stability. The role includes managing change requests (RFCs) and updating knowledge base articles to support troubleshooting.

Collaboration with vendors and internal teams is essential to ensure timely analysis and resolution of issues affecting business continuity.

Qualifications

• Minimum 5 years of experience in Cloud Infrastructure.
• Proficiency in Cloud Infrastructure.
• Experience with incident management and problem resolution in cloud environments.

Responsibilities

• Act as SME and collaborate with teams to perform.
• Make team decisions and guide project delivery.
• Engage with multiple teams to contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to resolve issues.
• Oversee implementation of change requests with minimal operational disruption.
• Mentor junior team members to support professional growth.

Skills

Cloud Infrastructure

Incident Management

Problem Resolution

RFC Design

Education

15 years full-time education

Job description

Technology Support Engineer Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Cloud Infrastructure Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of change requests while minimizing operational disruptions.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Cloud Infrastructure.
• Strong knowledge of cloud service models and deployment architectures.
• Experience with incident management and problem resolution in cloud environments.
• Ability to design and implement Requests for Change with minimal impact on operations.
• Familiarity with vendor management and collaboration for technical issue resolution.
• Skilled in maintaining and updating technical documentation and knowledge bases.

Additional Information:

• The candidate should have minimum 5 years of experience in Cloud Infrastructure.
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.