Service Management Lead

Accenture India Private Limited; Pune District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Accenture India Private Limited is seeking an Application Support Engineer Project Role to monitor and troubleshoot critical business systems across multiple components, acting as a software detective to identify issues quickly and sustain uptime.

You will collaborate with cross-functional teams, mentor junior staff, and ensure service levels through proactive incident management and routine problem solving at the PDC3C SEZ Pune location.

Qualifications

• Must have skills in Infrastructure Service Management.
• Good to have skills include Incident Management, Problem Management and Change Management.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Make informed team decisions and engage with multiple teams.
• Provide solutions to problems for the immediate team and across teams.
• Coordinate cross-functional efforts to enhance system performance and reliability.
• Mentor junior team members to support growth and development.
• Facilitate communication between stakeholders to align on goals and issue resolution.

Skills

Infrastructure Service Management

Incident Management

Problem Management

Change Management

Education

15 years full time education

Job description

Application Support Engineer Project Role

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Infrastructure Service Management

Good to have skills: Incident Management, Problem Management, Change Management

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and analyzing various components of essential business systems. The role requires identifying issues swiftly and providing effective solutions to maintain seamless operations. Collaboration with different teams and continuous engagement in problem-solving activities are integral parts of the daily routine, ensuring the stability and reliability of critical infrastructure services.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to enhance system performance and reliability.
• Mentor junior team members to support their professional growth and development.
• Facilitate communication between stakeholders to ensure alignment on project goals and issue resolution.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Good To Have Skills: Change Management, Incident Management, Problem Management.
• Strong knowledge of infrastructure monitoring tools and techniques to detect and resolve system issues.
• Experience in managing service requests and maintaining service level agreements effectively.
• Ability to analyze complex system interactions and troubleshoot multi-layered technical problems.
• Familiarity with IT service management frameworks and best practices to support continuous improvement.

Additional Information

• The candidate should have minimum 8 years of experience in Infrastructure Service Management.
• This position is based at our PDC3C - SEZ location.
• A 15 years full time education is required.