Senior Client Success Consultant

Merkle Italia; Thane; Remote; INR 1,200,000 - 2,000,000; Full time

Job summary

Merkle is seeking a Senior Client Success Consultant for a remote India role focused on digital analytics and strategic organic growth. You will own a dedicated book of Canada-based accounts, ensuring smooth renewals, airtight admin, and a seamless tech experience.

Responsibilities include running live demos of Google Analytics and Amplitude, handling SOWs/NDAs, and optimizing processes across Salesforce and Microsoft 365. Strong English communication and project mindset are essential.

Qualifications

• Experience in handling client success for Fortune 500 accounts.
• Strong English written and spoken communication.
• Experience with demos in GA/Amplitudes and dealing with SOWs/NDAs.

Responsibilities

• Conduct live demos of analytics platforms such as Google Analytics and Amplitude.
• Manage SOWs, MSAs, NDAs, and Change Orders with precision.
• Navigate Salesforce, Google Drive, Microsoft 365, Dynamics 365, and SharePoint daily.
• Serve as strategic link between Canadian managers and clients to protect renewals.

Skills

Tech-savvy

Data analysis

Communication

Project management

Tools

Salesforce

Google Drive

Microsoft 365

Dynamics 365

SharePoint

Job description

Job Description: Job Description: Senior Client Success Consultant Location: Remote (India) Portfolio Focus: Digital Analytics & Strategic Organic Growth

We are a global consulting powerhouse managing a massive portfolio of world-class fortune 500 brands. As we scale our Canadian operations, we’re looking for two Senior Client Success Consultants in India to act as the strategic engine behind our North American accounts.

The Role You aren’t just "support", you are the backbone of the client lifecycle. You will own a dedicated book of accounts while providing high-leverage support to our Canadian Managers’ portfolios. You’ll ensure renewals are seamless, admin is airtight, and the "tech" never gets in the way of the "win."

What You’ll Do

• The Demo Expert: You’ll get under the hood of Google Analytics and Amplitude. Whether you’re already certified or ready to ace the exams on day one, you must be comfortable logging in and running live demos that make complex data look easy.
• The Paperwork Pro: You speak the language of SOWs, MSAs, NDAs, and Change Orders. You understand the weight of a sales document and ensure every detail is crisp.
• The Tech Stack: You’ll live in Salesforce, Google Drive, Microsoft 365, Dynamics 365, and SharePoint. If it’s a tool, you master it; if it’s a process, you optimize it.
• The Strategic Bridge: You are the vital link between our Canadian Managers and the clients. You translate complex project needs into action, managing the "heavy lifting" of the account so the partnership stays strong and the renewals stay on track.

Who You Are

• Tech-Savvy & Number-Crunching: You don't fear a spreadsheet or a new software UI. You find the "why" in the numbers.
• A Communication Powerhouse: Your English, both written and spoken, is sharp, professional, and persuasive.
• Project Minded: A background in project management is a huge plus. You know how to keep moving parts in sync.

Location

Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work