Client Services Manager

Event Dynamics India - Corporate & Social; Mumbai; Presencial; INR 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Event Dynamics India - Corporate & Social is seeking an experienced Client Service Manager to oversee key client relationships and coordinate with internal event teams. The role focuses on understanding client briefs, managing communication, and ensuring successful execution of corporate and social events.

The candidate will collaborate with Business Development, Creative, Production, Operations, and other internal teams to deliver high-quality events within agreed timelines and budgets.

Formación

• 4+ years of experience in Client Servicing / Account Management / Event Management / Experiential Marketing
• Strong understanding of the event industry and execution process
• Excellent communication and presentation skills
• Strong client relationship management and coordination abilities

Responsabilidades

• Act as the primary point of contact for clients throughout the event lifecycle
• Understand client briefs, objectives, budgets, and requirements
• Coordinate with internal teams to ensure smooth execution
• Prepare event proposals, timelines, and project documentation
• Conduct client meetings, site visits, and reviews; manage feedback and approvals
• Ensure deliverables meet timeline, scope, quality, and budget
• Maintain documentation of communication, budgets, and updates
• Identify upsell opportunities and repeat business with clients

Conocimientos

Client servicing

Account management

Event management

Experiential marketing

Communication & presentation

Herramientas

MS Office

Excel

PowerPoint

CRM tools

Descripción del empleo

We are looking for an experienced and client-focused Client Service Manager to manage key client relationships and ensure seamless coordination between clients and internal event teams. The candidate will be responsible for understanding client requirements, managing communication, coordinating event deliverables, and ensuring successful execution of events while maintaining high standards of client satisfaction.

Key Responsibilities

• Act as the primary point of contact for clients throughout the event lifecycle.
• Understand client briefs, objectives, expectations, budgets, and event requirements.
• Develop strong and long-term relationships with corporate clients, brands, agencies, and event partners.
• Coordinate with Business Development, Creative, Production, Operations, Décor, Catering, and other internal teams to ensure smooth execution.
• Convert client requirements into clear internal briefs and ensure timely delivery.
• Prepare and coordinate event proposals, presentations, quotations, timelines, and project-related documentation.
• Conduct regular client meetings, calls, presentations, and site visits.
• Manage client feedback, revisions, approvals, and changes throughout the project.
• Ensure all deliverables are completed within the agreed timeline, scope, quality, and budget.
• Coordinate with vendors and internal teams wherever required for event execution.
• Monitor event progress and proactively identify and resolve potential issues.
• Handle last-minute changes and client requirements professionally during event execution.
• Maintain proper documentation of client communication, approvals, budgets, and project updates.
• Prepare regular project status reports and provide updates to management.
• Ensure smooth on-ground coordination during events and maintain strong client relationships.
• Collect post-event feedback and identify opportunities for improvement and repeat business.
• Work closely with the Business Development team to identify opportunities for upselling, repeat business, and client retention.
• 4+ years of experience in Client Servicing / Account Management / Event Management / Experiential Marketing.
• Strong understanding of the event industry and event execution process.
• Excellent communication and presentation skills.
• Strong client relationship management skills.
• Excellent coordination and follow-up abilities.
• Strong problem-solving and negotiation skills.
• Ability to manage multiple projects and clients simultaneously.
• Good understanding of event budgets, quotations, timelines, and deliverables.
• Ability to work under pressure and manage last-minute event requirements.
• Strong interpersonal and team coordination skills.
• Proficiency in MS Office, Excel, PowerPoint, and relevant project/CRM tools.

Preferred Candidate Profile

• Candidates from Event Management, Experiential Marketing, Advertising, Media, Hospitality, or related industries will be preferred.
• Experience handling corporate events, conferences, exhibitions, product launches, brand activations, weddings, and experiential events will be an advantage.
• Should be comfortable with client meetings, site visits, and on-ground event coordination.
• Should be proactive, organized, presentable, and highly client-oriented.
• Willingness to travel and work flexible hours during event execution.

Key Performance Indicators (KPIs)

• Client satisfaction and retention
• Successful and timely event delivery
• Repeat business from existing clients
• Quality of client communication and relationship management
• Project timelines and deliverables
• Budget and scope management
• Issue resolution and response time
• Client feedback and post-event satisfaction
• Contribution to upselling and additional business opportunities