Senior Client Services Manager

Cielo Talent; Bengaluru Urban; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Cielo Talent is seeking a Senior Client Services Manager to lead a geographically dispersed APAC recruitment team and ensure delivery excellence. The role balances strategy with hands-on execution, coaches teams, and builds strong stakeholder relationships across markets while driving consistent results.

You will oversee recruiting operations, from sourcing to screening, manage budgets and P&L, and partner with client leaders to meet hiring priorities.

Qualifications

• Bachelor’s degree required; equivalent experience may be considered.
• Minimum five years of progressive leadership in Talent Acquisition or Recruitment Operations.
• Experience managing virtual and on-site teams across locations and cultures.
• Proven track record partnering with senior stakeholders in complex, matrixed environments.
• Experience supporting APAC recruitment programs and GCC/GBS environments preferred.
• P&L ownership experience is a plus.
• Experience in engineering/manufacturing/global shared services across multinational APAC orgs required.

Responsibilities

• Lead recruiting operations including sourcing, screening, and coordination.
• Manage a geographically dispersed APAC recruitment team with coaching and direction.
• Build and maintain stakeholder relationships across APAC markets.
• Deliver recruitment metrics, reporting, and P&L management; manage budgets and expenses.
• Standardize and improve processes for consistent delivery across clients.
• Address risks, aging requisitions, and escalations; drive workforce planning.

Skills

Leadership

Stakeholder management

Remote team leadership

Communication

Problem solving

Education

Bachelor's degree

Tools

ATS platforms

Recruitment technologies

MS Office

Job description

The Senior Client Services Manager (SCSM) is responsible for leading a geographically dispersed team while ensuring operational excellence, stakeholder satisfaction, and successful delivery across the partnership. The successful candidate will be a hands‑on leader who balances strategic priorities with day‑to‑day execution, builds strong stakeholder relationships across APAC, coach teams, and drives consistent results.

• Work Setup: Hybrid, 3 days onsite per week
• Work Hours: M-F 8:00 AM – 5:00 PM Local Time

Team Management

• Lead all recruiting operations capabilities, including sourcing, screening, and coordination functions.
• Lead and support a geographically dispersed recruitment team across APAC, providing coaching, guidance, and operational direction.
• Work with team day-to-day to meet performance goals and objectives.
• Responsible for hiring, performance management, and career development for a recruiting team.
• Provide leadership, inspiration, and coaching to the recruitment team.
• Actively partner with team members to resolve recruitment challenges, manage escalations, and drive execution against hiring priorities.
• Ensure risks, challenges and aging requisitions are proactively identified and addressed.
• Drive the team to develop strategic hiring and talent pipelining strategies.

Client Relationships

• Build and maintain strong relationships with stakeholders across multiple APAC markets while navigating cultural nuances and differing business priorities.
• Showcase a deep understanding of the client organization and key stakeholder groups.
• Serve as a trusted advisor by providing market insights, recruitment strategy recommendations, and solutions-focused guidance.
• Proactively manage stakeholder expectations and lead escalations where required.
• Partner with internal Cielo teams and client leaders to ensure ongoing success and delivery.
• Support the recruitment process needs of one or more clients.
• Responsible for recruitment of metrics, reporting, and P&L management.
• Manage budgets and track expenses effectively.
• Drive standardization, continuous improvement, and consistency of processes and procedures.
• Monitor operational performance, identify areas for improvement, and implement solutions to enhance recruitment outcomes.
• Support workforce planning discussions, hiring forecasts and business reviews through data and insights.

Qualifications

Education:

• Bachelor’s degree is required. Equivalent experience may be considered.

Experience:

• Minimum five years of progressive leadership experience in Talent Acquisition, Recruitment Operations, Human Resources, or RPO.
• Experience managing both virtual and on-site teams across multiple locations and cultures.
• Demonstrated success partnering with senior stakeholders in complex, matrixed environments.
• Experience supporting APAC recruitment programs, Shared Services, Global Capability Centers (GCC) or Global Business Services environments is strongly preferred.
• Experience managing recruitment, delivery, escalations, workforce planning, and operational performance metrics.
• Previous P&L ownership or exposure is advantageous but not required.
• Experience supporting engineering, manufacturing, or global shared services (GCC/GBS) environments, particularly within multinational and APAC-focused organizations is required

Functional / Technical Knowledge, Skills & Abilities

• Strong stakeholder management and influencing skills.
• Experience leading remote teams across APAC and multicultural environments.
• Ability to manage escalations, drive operational excellence, and solve problems proactively.
• Hands‑on leadership style with a strong
• Excellent communication, coaching, and relationship‑building capabilities.
• Proficiency in ATS platforms, recruitment technologies, and Microsoft Office Suite.

Additional information

All your information will be kept confidential according to EEO guidelines.