Senior Category Manager - (On-Ground Operations Heavy)

Urban Company; Bengaluru Urban; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Urban Company in Bengaluru is seeking an on-ground operations leader to scale the category volumes and revenues across geographies while delivering superlative customer and partner experiences.

You will own the business, lead a team, collaborate with cross-functional partners, and drive sustainable growth with UC's values. If you're entrepreneurial at heart, this is your opportunity to take charge.

Qualifications

• 1-4 years of experience in an on-ground operations role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Someone who can deliver under tight timelines.
• Super energetic, loves challenges and solving them.

Responsibilities

• Scale the category volumes and revenues across geographies while ensuring top customer and partner experience.
• Lead a team from the front and empower them to win based on UC's values.
• Collaborate with cross-functional teams to ensure swift and robust execution.
• Own the business entrusted to you and influence how it shapes up.

Skills

Leadership

On-ground operations

Delivery under tight timelines

Team empowerment

Job description

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

What You'll Do:

The most common question asked is, 'What does a typical day in the life of an SCM look like?'

To answer that briefly, no two days will be the same for you in this role:

• Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale.


• In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time:


• Sustainable and profitable growth


• Building customer and partner love at scale


• Leading a team from the front and empowering them to win based on UC's values


• Collaboration with cross-functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you're an entrepreneur/intrapreneur at heart, then this is an opportunity for you to grab with both hands

What We Need:

• Minimum 1-4 years of experience in an on-ground operations role.


• Demonstrated leadership of teams and projects – the ability to influence and lead.


• Someone who can deliver under tight timelines


• Super energetic, loves challenges and solving them.

What can you expect:

• Purpose-led mission to transform the lives of partners while building a category-defining company.


• Empowering work environment with high ownership, trust and opportunities to learn and grow.


• A culture of mentorship, collaboration and innovation.


• A technology-first mindset.


• Employee benefits to meet all your well-being needs