Senior Category Manager

Urban Company; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Urban Company in Mumbai is seeking an SCM leader to scale category volumes and revenue across geographies, while ensuring exceptional customer and partner experience.

You will own the business, drive growth tracks, build customer and partner love at scale, and collaborate with cross-functional teams to execute swiftly. If you are entrepreneur at heart, this is your opportunity to lead with ownership.

Qualifications

• Leadership of teams and projects, ability to influence and lead.

Responsibilities

• Scale category volumes and revenues across geographies with best-in-class customer/partner experience.
• Lead central growth tracks: sustainable growth, customer/partner love at scale, empower teams to win.
• Collaborate with cross-functional teams for swift, robust execution.

Skills

Leadership

Strategy & Ops

Project Management

Team Management

Entrepreneurial Mindset

Job description

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

What You'll Do:

The most common question asked is, 'what does a typical day in the life of an SCM look like?'

To answer that in brevity, no two days will be the same for you in this role:

• Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale.
• In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time:
  • Sustainable and profitable growth
  • Building customer and partner love at scale
  • Leading a team from the front and empowering them to win based on UC's values
• Collaboration with cross-functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you're an entrepreneur/intrapreneur at heart, then this is an opportunity for you to grab with both hands

What We Need:

• Minimum 1-4 years experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Someone who can deliver under tight timelines
• Super energetic, loves challenges and solving them.

What can you expect:

• Purpose-led mission to transform life of partners while building a category defining company
• Empowering work environment with high ownership, trust and opportunities to learn and grow
• A culture of mentorship, collaboration and innovation
• A technology first mindset
• Employee benefits to meet all your well being needs