Senior Manager - Operations

Urban Company; Hyderabad; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

A technology service platform is seeking a Senior Category Manager for operations to lead the operational excellence in assigned cities. The role demands a hands-on approach to partner training and improving service quality. Candidates should have 2-4 years of experience in operations or consulting and possess strong leadership skills. The position offers significant ownership, opportunities for professional growth, and an engaging work environment focused on innovation and improvement.

Qualifications

• Minimum 2-4 years of experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects.
• Strong understanding of the operational processes.

Responsibilities

• Focus on operational excellence for assigned cities.
• Select and train new service partners.
• Collaborate with cross-functional teams for execution.

Skills

Leadership

Operational excellence

Project management

Job description

Senior Category Manager - Operations | Urban Company

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand‑picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services

2. Partner empowerment: Build a deep, full‑stack partnership with service partners, helping improve their earnings and overall livelihood

3. Technology first: Bring innovation and technology to an age‑old industry

What You’ll Do:

The most common question asked is, 'What does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this role:

• First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations‑heavy role
• You will also be expected to take charge of key central growth tracks for the category over time:
• Projects focused on improving quality and service excellence
• Projects focused on improving offerings and innovation
• Collaboration with cross‑functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence

What We Need:

• Minimum 2-4 years of experience in an ops‑related/consulting/strategy role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Someone who understands great things gets built by both smarts AND hard work.

What can you expect:

• A great work environment with massive ownership and growth opportunities.
• Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
• A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
• Growth opportunities within UC via our robust internal mobility program

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.