Senior Category Manager

Urban Company (UC); Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Urban Company is seeking an Operations Manager for city-level SCM and partner management. You will own day-to-day operations, drive partner onboarding, training, and quality improvements across your cities.

The role requires an ownership mindset, demonstrated leadership, and the ability to influence and scale operations through smart, hard work. Join a growth‑oriented team focused on operational excellence and consumer obsession.

Qualifications

• Minimum 2-5 years of experience in an ops related/consulting/strategy role.
• Demonstrated leadership of teams and projects the ability to influence and lead.
• Someone who understands great things gets built by both smarts AND hard work.

Responsibilities

• Operational excellence for your set of cities, including selection and training of new partners and improving current partners' quality.
• You are the owner of the business entrusted to you, with direct influence on how the business shapes up.
• We are looking for individuals with a high ownership mindset and a passion for operational excellence.

Job description

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a

high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this

promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services
2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
3. Technology first: Bring innovation and technology to an age-old industry

What You'll Do:

The most common question asked is,

'What does a typical day in the life of an SCM look like?'

To answer that in brevity, no two days will be the same for you in this role:

1. First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations-heavy role.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence

What We Need:

1. Minimum 2-5 years of experience in an ops related/consulting/strategy role.
2. Demonstrated leadership of teams and projects the ability to influence and lead.
3. Someone who understands great things gets built by both smarts AND hard work.

What can you expect:

1. A great work environment with massive ownership and growth opportunities.
2. Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
3. A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change

Growth opportunities within UC via our robust internal mobility program

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.