Category Manager

Urban Company; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Urban Company is seeking a motivated operations leader to drive excellence for a defined city set in India, focusing on partner onboarding and quality improvements. The role emphasizes ownership and close collaboration with cross-functional teams to deliver scalable impact.

You will spearhead projects aimed at enhancing quality, service excellence, and innovative offerings, while guiding teams to execute with speed and rigor.

Qualifications

• 2–4 years of experience in ops-related/consulting/strategy roles.
• Demonstrated leadership of teams and projects – ability to influence and lead.
• Great things are built by smarts and hard work.

Responsibilities

• Own and drive operational excellence for your city set, including onboarding and improving partner quality; this is an operations-heavy role.
• Lead central growth projects across the category: quality/service excellence and new offerings/innovation.
• Collaborate with cross-functional teams to ensure swift, robust execution.

Skills

Leadership

Operations management

Strategy development

Cross-functional collaboration

Job description

• The most common question asked is, 'What does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this role:
• First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations-heavy role
• You will also be expected to take charge of key central growth tracks for the category over time: - Projects focused on improving quality and service excellence
• - Projects focused on improving offerings and innovation
• Collaboration with cross-functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence

What We Need:

• Minimum 2-4 years of experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Someone who understands great things gets built by both smarts AND hard work.

What can you expect:

• A great work environment with massive ownership and growth opportunities.
• Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
• A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
• Growth opportunities within UC via our robust internal mobility program