Senior Category Manager

Urban Company; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Urban Company seeks an SCM and ops-focused professional to own operational excellence across a city network, training partners, and elevating partner quality.

You will lead cross-functional projects to boost quality, explore service innovations, and collaborate with teams to ensure fast, robust execution. A strong ownership mindset and leadership experience are essential.

Qualifications

• 2–4 years in ops-related / consulting / strategy roles.
• Demonstrated leadership of teams and projects — the ability to influence and lead.
• Someone who understands great things get built by both smarts AND hard work.

Responsibilities

• Operational excellence for your set of cities; selection and training of new partners and improving current partners' quality.
• Take charge of central growth tracks for the category; projects to improve quality, service excellence, offerings and innovation.
• Collaborate with cross-functional teams to ensure swift and robust execution.

Skills

Leadership

Ownership mindset

Strategic thinking

Job description

The most common question asked is, 'What does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this role:

• First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations-heavy role
• You will also be expected to take charge of key central growth tracks for the category over time:
• Projects focused on improving quality and service excellence
• Projects focused on improving offerings and innovation
• Collaboration with cross-functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence

What We Need:

• Minimum 2-4 years of experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Someone who understands great things gets built by both smarts AND hard work.

What can you expect:

• A great work environment with massive ownership and growth opportunities.
• Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
• A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
• Growth opportunities within UC via our robust internal mobility program

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.