Senior Business Associate

Porter; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Porter is transforming last-mile logistics in India and globally, with a large driver partner network and expanding customer base. We are seeking a proactive operations professional to drive supply/demand excellence, community engagement, and process improvements across a growing regional footprint.

The role emphasizes data-driven decisions, leadership of a small field team, and collaboration with cross-functional partners to deliver outstanding service and growth.

Qualifications

• Strong verbal and written communications.
• Knowledge of supply chain systems, processes and data, and business operations
• Analytical skills and ability to work with large data sets
• Excellent interpersonal and written communication, teamwork
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to be on field most of the time
• Strong work ethic and attention to detail, with rapid learning
• Self-directed
• Basic knowledge of SQL
• Strong numerical and analytical skills
• Advanced Excel experience

Responsibilities

• Supply/demand operations: maintain a healthy pipeline of leads and ensure targets.
• Market mapping for demand and supply; deliver partner and customer targets.
• Community management: moderate, engage drivers and customers for service quality.
• Identify and implement SOPs and policies to support activity.
• Build and manage a team of 5-10; track efficiency and service quality.
• Retention activities: partner engagement, zonal supply fulfillment, customer retention.
• Negotiations and relationship-building with partners and customers.
• Execute marketing and branding initiatives per plan.
• Gather market intelligence and convert into actionable insights.

Skills

Verbal communications

Written communications

Analytical skills

Data handling

SQL

Advanced Excel

Self-directed

Team collaboration

Fast-paced adaptability

On-field readiness

Tools

SQL

Excel

Job description

Permanent

Job Description

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.

Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.

Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.

Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

Role:

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

Key Responsibilities:

• Supply/ demand operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.
• Market mapping on both Demand and Supply side.Responsibility for Delivery of Partner and Customer Targets for assigned areas
• Community management: actively moderate (bring people together), leverage, and rule the driver /customer community to shape the best service quality to users and the best worth for drivers.
• Process improvement: Identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve prevalent issues.
• Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement. Will be leading a team of 5-10 high performing individuals.
• Retention :Will be involved in supply/customer retention activities like calling, partner engagement validation, zonal wise supply fulfillment, customer retention,etc
• Partner and customer negotiations, strong communication, community building skills, relationship building skills, network building practices, etc
• Execute Marketing and Branding initiatives for the city as per the BTL plans
• Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights

Skills:

• Strong verbal and written communications skills.
• Knowledge of supply chain systems, processes and data, and business operations
• Analytical skills and a capacity to work with large data sets
• Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment
• An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus
• Willingness to roll up sleeves and get hands dirty by being on field most of the time.
• Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn
• Self-directed
• Basic knowledge of SQL.
• Strong numerical and analytical skill
• Advance Excel experience

Job Snapshot

Updated Date

20-05-2025

Job ID

JOB_2311

Department

Regional Category Operations - LCV

Location