Senior Business Associate

Porter; Ahmedabad District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Porter in Ahmedabad, Gujarat, India seeks a field‑oriented regional operations professional to drive lifecycle initiatives, partner engagement, and market intelligence for the HCV category. You will coordinate across teams, manage a small field team, and help ensure delivery performance.

The role requires strong data skills, Tamil fluency, and hands‑on field presence in a fast‑paced logistics environment, with a focus on process improvement, reporting, and customer satisfaction.

Qualifications

• Bachelor’s or higher in sales/marketing or related field.
• Strong data analysis and reporting skills.
• Tamil fluency required for field operations.
• Experience coordinating cross-functional teams and partners.

Responsibilities

• Life Cycle Initiatives: lead lifecycle activities and coordinate outputs across functions.
• Risk & delivery management for partner and customer concerns.
• Team management of 5–8 individuals; monitor targets and KIAs.
• Central initiatives: act as POC for camps, partner communications, and research.
• Process improvements: develop SOPs and policies to resolve issues.
• Retention: engage partners and customers; ensure zonal supply fulfillment.
• Market intelligence: gather and translate competitive insights.
• Execute Marketing/Branding initiatives per regional plans.

Skills

Tamil fluency

Data analysis

Analytical skills

Team management

Advanced Excel

SQL basics

Communication

Education

Bachelor’s Degree or Post Graduate in Sales and Marketing

Tools

SQL

MS Excel

Google Sheets

Job description

Branch Office, Ahmedabad, Gujarat, India

Permanent

Job Description

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.

Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.

Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.

Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head‑on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast‑paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

Roles and Responsibilities:

Life Cycle Initiatives : Lead the life cycle activities like VOP / VOC & RNR activities for the category and cross functionally coordinate to align on output.

Risk Management: Responsible for Delivery of Partner and Customer concerns and addressing efficiently by providing proper solutions on goods damage, missing and other escalations.

Team management: Manage a high-performing team of 5-8 individuals focused on targets & KRA’s. Track team efficiency and service quality continuously, implementing corrective actions and improvements as needed.

Central Team Initiatives: To act as a POC for centrally driven initiatives like camps, Partner communications, support research activities for partner & customer community.

Process improvement: Identify, build and enforce Standard Operating Procedures and policies to support the activity and solve prevalent issues.

Retention: Will be involved in supply/customer retention activities like calling, partner engagement validation, zonal wise supply fulfillment, customer retention,etc

Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights.

Execute Marketing and Branding initiatives for the city as per the BTL plans

Skills Required:

Knowledge of supply chain systems, processes and data, and business operations

Fluency in Tamil is mandatory

Analytical skills and a capacity to work with large data sets

Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment

An ability to manage multiple priorities and perform well in a fast‑paced environment, while maintaining a high level of client focus

Willingness to roll up sleeves and get hands dirty by being on field most of the time.

Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn

Basic knowledge of SQL.

Strong numerical and analytical skill

Advance Excel experience

Institution tier: Bachelor’s Degree or Post Graduate in sales and Marketing

Core Competencies:

Communication

Supply/Demand planning

Team Management

Partner Engagement

Should be good in making reports (MS-Excel/G sheets, SQL, etc)

Job Snapshot

Updated Date

02-06-2025

Job ID

JOB_2360

Department

Regional Category Operations - HCV

Location

Location Branch Office, Ahmedabad, Gujarat, India