Senior Business Associate

Porter; Rajkot; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Porter in India seeks an Operations Lead to drive supply and demand activities across Rajkot and nearby markets. You will oversee pipeline management, market mapping, and partner engagement to deliver targets.

The role emphasizes hands-on field work, team leadership (5-10 people), process improvements, and strong communication. You’ll shape service quality and grow Porter’s last-mile network in a dynamic, fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Knowledge of supply chain systems, processes and data, and business operations.
• Analytical skills and a capacity to work with large data sets.
• Exceptional drive, interpersonal skills, and the ability to communicate effectively, both verbally and in writing, contributing in a team.
• Ability to manage multiple priorities in a fast-paced environment with client focus.
• Willingness to be on the field most of the time.
• Strong work ethic and high attention to detail.

Responsibilities

• Supply/demand operations: maintain a healthy pipeline of leads and train/retain.
• Market mapping on both Demand and Supply side.
• Delivery of partner and customer targets for assigned areas.
• Community management: moderate and shape driver-customer community for best service quality.
• Process improvement: develop and enforce SOPs and policies.
• Talent acquisition and management: lead a team of 5-10 high-performers.
• Retention: engage in supply/customer retention activities.
• Negotiations and relationship-building with partners and customers.
• Execute Marketing and branding initiatives per city plans.
• Market intelligence: gather insights and create actionable recommendations.

Skills

Communication skills

Supply chain knowledge

Analytical skills

Interpersonal skills

Field work

Team leadership

Job description

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.

Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.

Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.

Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution - where every day is an opportunity to redefine what's possible.

Roles and Responsibilities

Supply/ demand operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.

Market mapping on both Demand and Supply side.Responsibility for the Delivery of Partner and Customer Targets for assigned areas

Community management: actively moderate (bring people together), leverage, and rule the driver customer community to shape the best service quality to users and the best worth for drivers.

Process improvement: Identify, build and enforce Standard Operating Procedures and policies to support the activity and solve prevalent issues.

Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement. Will be leading a team of 5-10 high-performing individuals.

Retention: Will be involved in supply/customer retention activities like calling, partner engagement validation, zonal-wise supply fulfillment, customer retention, etc

Partner and customer negotiations, strong communication, community building skills, relationship building skills, network building practices, etc

Execute Marketing and Branding initiatives for the city as per the BTL plans

Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights

Skills Required

Strong verbal and written communication skills.

Knowledge of supply chain systems, processes and data, and business operations

Analytical skills and a capacity to work with large data sets

Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment

An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus

Willingness to roll up sleeves and get hands dirty by being on the field most of the time.

Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn